Microsoft Pro Windows 7, Enterprise Desktop Support Technician Set 4

All client computers on your company network run Windows 7. You discover that memory usage on the computers is high. You need to find the cause of the issue. What should you do?

All computers on your company network run Windows 7. Several support requests have been made by employees who have recently had hardware upgrades to their computers. Each request states that the employee's computer restarts automatically at random times. You examine one of the computers and verify the following information: Only approved applications and processes are run on the computer. All updates to the operating system and applications have been applied to the computer. No malicious software is found on the computer. You need to find out why the computers are restarting automatically. What should you do?

Your company has a main office and a branch office. A user from the branch office reports that he receives stop errors on his desktop computer. A help desk technician reports that the errors are caused by a defective internal smart card reader. You plan to remove the smart card reader next week. You need to recommend a solution that prevents the stop errors from re-occurring when the computer is restarted. What should you recommend?

Your company has a branch office. The office has two 48-port network switches named Switch1 and Switch2. The company purchases several new computers that have identical hardware. The new computers run Windows 7.The help desk reports that the new computers that connect to Switch1 are unable to connect to network resources and do not receive IP configurations from the DHCP server. Existing computers that connect to Switch1 can access network resources. The new computers that connect to Switch2 can also access network resources. You need to ensure that all computers can connect to network resources. What should you do?

The users on your network have portable computers that run Windows 7 Ultimate. Some users report that the batteries on their computers lose their charge faster than before. You need to identify which batteries to replace. What should you do?

All client computers on your network have identical hardware. Your network adapter vendor releases a new driver. Several users install the new driver. The help desk technicians report that several users are unable to connect to network resources. The technicians instruct the users to restart their computers. When the users log on to their computers, they are still unable to connect to network resources. You need to recommend a solution to ensure that users can connect to network resources. What should you instruct the users to do?

You have an Active Directory domain. All client computers run Windows 7 and are joined to the domain. All administrators have laptop computers that have integrated smart card readers. All administrator accounts are configured to require the smart cards to log on to the domain. A smart card reader fails on your laptop. You order a replacement smart card reader. The new reader will be delivered next week. You need to ensure that you can log on to the domain by using your administrative user account. You request that a domain administrator modify the properties of your user account. What else should you request the domain administrator to do?

All client computers on your company network run Windows 7 and are members of an Active Directory Domain Services domain. Your company policy requires that all unnecessary services be disabled on the computers. The Sales department staff has been provided with new mobile broadband adapters that use the Global System for Mobile Communications (GSM) technology. You need to ensure that portable computers can connect to the broadband GSM network. Which service should be enabled on the portable computers?

All client computers on your company network run Windows 7 and are members of an Active Directory Domain Services domain. Employees using portable computers report that they get connected to a coffee shop wireless network from the company conference room. You need to ensure that the employees connect to the company wireless network by default from anywhere within the company premises. What should you do?

All client computers on your company network run Windows 7 and are members of an Active Directory Domain Services domain. All portable computers connect only to the 802.1X-authenticated wireless network. Wireless settings are set through the domain's Group Policy. You discover that new portable computers cannot be joined to the domain. You need to ensure that new portable computers can be joined to the domain. What should you do?