Microsoft Pro Windows 7, Enterprise Desktop Support Technician Set 1

Users in the ERPApp1 pilot project report intermittent application issues. You need to consolidate all application events for the users in a central location. What should you do?

The help desk reports that users in the Marketing OU print draft documents, e-mails, and other miscellaneous documents on Printer2. You need to recommend a solution so that marketing users print documents to Printer1 by default. What should you do?

The Office1 network link is brought offline for emergency maintenance. Users in Office2 and Office3 report that they cannot connect to the wireless network. You need to recommend changes to ensure that users in all offices can connect to the wireless network if a WAN link fails. What should you recommend?

The company purchases 500 USB flash drives from a new hardware vendor and distributes them to the users. The help desk reports that the users are unable to access the new USB flash drives. You need to ensure that users can save data on the USB flash drives. What should you do?

Five users from the main office travel to the branch office. The users bring their portable computers. The help desk reports that the users are unable to access any network resources from the branch office. Branch office users can access the network resources. You need to ensure that the main office users can access all network resources by using their portable computers in the branch office. The solution must adhere to the corporate security guidelines. What should you instruct the help desk to do on the portable computers?

 

The company implements a data recovery agent (DRA) for Bitlocker. A portable computer fails. The help desk reports that it is unable to use the DRA to recover the data from the computer's hard disk drive. You need to ensure that the DRA can be used to recover data from the hard disk drives of all portable computers. Which tool should you use?

Users in branch office 1 report that they fail to access the company's intranet Web site located on Web1. They also fail to access Web sites on the Internet. A desktop support technician restarts a desktop computer in branch office 1 and discovers the IP configuration shown in the following screenshot: You need to resolve the network connectivity issue. What are two possible ways to achieve this goal? (Each correct answer presents a complete solution. Choose two.)

The motherboard on a portable computer fails. The data on the computer's hard disk drive cannot be recovered. You need to recommend a solution to ensure that the data on hard disks can be recovered if the motherboard on other portable computers fail Which two configurations should you recommend? (Each correct answer presents part of the solution. Choose two.)

You deploy Microsoft Office 2007 to a pilot group in the main office. Users in the pilot group report that all of the Office 2007 applications run successfully. You deploy Office 2007 to users in the New York call center. The call center users report that they are unable to launch the Office 2007 applications. You need to ensure that the call center users can run all of the Office 2007 applications. What should you do?

You have two external consultants. The consultants use their own personal portable computers. The consultants report that they are unable to connect to your wireless network. You need to give the consultants wireless access to the Internet. The solution must prevent external consultants from accessing internal resources. What should you do?