Microsoft Operations Framework

1.

What is an outcome of the Envision SMF?

IT Services are seamlessly matched to business strategy and objectives. Improved business functionality, competitiveness, and efficiency. The design and features of the solution are clearly documented in the functional specification. The vision and scope of the project are clearly documented and understood by the team and the customer.

2.

To create an environment where changes can be made with the least amount of risk and impact to the organization this is the goal of which SMF?

Business/IT Alignment SMF Change and Configuration SMF Policy SMF Stabilize SMF

3.

What is an outcome of the Envision SMF?

Conceptual design of the proposed solution is recorded as part of the vision document. The plan for the project is clearly understood by the team and the customer. The project runs to a strict timetable. The project risks are clearly documented and understood by the team and the customer.

4.

Which phase transfers a successfully deployed new service to the Operate phase?

Build Deliver Deploy Plan

5.

Which is not part of the Envision SMF process flow?

approve the vision/scope document organize the core project team write the vision/scope document write the project plan

6.

What is the focus of the GRC SMF in the Operate phase?

Documentation and Recording IT environment and configuration Management Reviews Policy retirement

7.

Why would you use the GRC SMF?

to assess, monitor and control risk to maintain configuration baselines to manage change to understand accountabilities

8.

The purpose of the Policy and Control MR is to provide IT management with an understanding of what?

How risks to achieving goals are being addressed. A prediction of the burden of control so that it can adjust appropriately for desired benefits during the operational stage. An evaluation of external policy mandates as given by the Service Level Manager. Whether control environment is legal.

9.

Which SMF is not part of the Manage Layer?

Change and Configuration SMF GRC SMF Incident and Problem SMF Team SMF

10.

Which Phase or layer provides the basis for developing and operating a resilient IT environment?

Deliver phase Manage layer Operate phase Plan phase

Microsoft Operations Framework

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