Microsoft Operations Framework Set 1

Assess, monitor and control risk ✘ Define service requirements ✘ Ensure good service ✘ Maintain work instructions ✔

Approve the change ✘ Baseline the configuration ✘ Classify the Change ✘ Initiate the Change ✔

Operational Health review ✘ Policy & Control review ✘ Release Readiness review ✘ Service Alignment review ✔

An application of risk management that ensures IT's conformance with company-specific policies, governmental regulations and laws ✘ A design that involves understanding the business requirements and defining the features that users need to do their job ✘ A plan that aligns an organization objectives into a cohesive approach to deliver services that support business strategy ✘ A state that occurs when the technical and business goals of the IT organization match the goals of the overall business ✔

Delivered business value ✘ IT has a strategic plan ✘ Proactive and cost justified availability plan ✘ Regulatory compliance ✔

Yes ✘ No ✘

Aligning IT strategy to organizational goals and objectives ✘ Contributing to business cases for changes to IT services based on a sound understanding of the revenue gained ✘ Ensure that the work required to successfully operate IT services has been identified and described ✘ Prepare a risk assessment ✔

General regulatory environment ✘ High-level risks ✘ Investment determination ✘ Internal controls defined ✔

Two ✘ Three ✘ Four ✘ Five ✔

Delivered Services are adaptable to the changing needs of the business ✘ Packaged product deployments are deployed in line with business requirements ✘ To ensure that deployed services operated in line with the agreed-to SLA targets ✘ To establish an integrated approach to IT Service Management activities ✔