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1.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named
Kara Lang has contacted you. Kara Lang needs your help with her Internet Explorer. She states, when typing the Web page, which she visited frequently, Internet Explorer does not automatically complete the
address in the Address bar. Kara Lang also cannot find the address in the drop-down list. When Kara Lang goes into the History button, she notices that there are entries for the a few weeks ago. Kara Lang needs
Internet Explorer to automatically complete the address she visits frequently.
What should she do?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named
Kara Lang has contacted you. Kara Lang needs your help with her Internet Explorer. She states, when typing the Web page, which she visited frequently, Internet Explorer does not automatically complete the
address in the Address bar. Kara Lang also cannot find the address in the drop-down list. When Kara Lang goes into the History button, she notices that there are entries for the a few weeks ago. Kara Lang needs
Internet Explorer to automatically complete the address she visits frequently.
What should she do?
2.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. The Certkiller .com network contains ten Windows 2000 Server computers, 500 Windows XP Professional client computers and 1,000 Windows 2000 Professional client computers.
Certkiller .com contains a Finance department. A Certkiller .com employee named Clive Wilson works in
the Marketing department. Certkiller .com contains a Windows XP Professional workstation named Certkiller -WS274. Clive Wilson is using this computer. Certkiller -WS274 has the Windows XP Professional with Service Pack 2. Clive Wilson wants to delete the temporary files and clean up the history. Clive Wilson did notice a setting that allows you to view objects. If Clive Wilson deletes these objects, what would be the result?
Directory domain named Certkiller .com. The Certkiller .com network contains ten Windows 2000 Server computers, 500 Windows XP Professional client computers and 1,000 Windows 2000 Professional client computers.
Certkiller .com contains a Finance department. A Certkiller .com employee named Clive Wilson works in
the Marketing department. Certkiller .com contains a Windows XP Professional workstation named Certkiller -WS274. Clive Wilson is using this computer. Certkiller -WS274 has the Windows XP Professional with Service Pack 2. Clive Wilson wants to delete the temporary files and clean up the history. Clive Wilson did notice a setting that allows you to view objects. If Clive Wilson deletes these objects, what would be the result?
3.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
You want to manage the web cache used by Internet Explorer. By default where are the internet content cached?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
You want to manage the web cache used by Internet Explorer. By default where are the internet content cached?
4.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
The CIO want to ensure that Internet Explorer always opens a Web shortcut in a new window, rather than replacing the material he is currently looking at.
What should you do?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
The CIO want to ensure that Internet Explorer always opens a Web shortcut in a new window, rather than replacing the material he is currently looking at.
What should you do?
5.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
You want to manage the web cache used by Internet Explorer. By default how much space is reserved for web caching?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
You want to manage the web cache used by Internet Explorer. By default how much space is reserved for web caching?
6.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
The CIO want to have Internet Explorer downloads a copy of the current page to his Temporary Internet Files folder.
What should you do?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
The CIO want to have Internet Explorer downloads a copy of the current page to his Temporary Internet Files folder.
What should you do?
7.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of.
Certkiller .com contains a Sales department. The Certkiller .com users named Mia Hammand Kara Lang works in the Sales department. Due to the long hours, these two employees work shifts. They both share a
computer named Certkiller -WS270 which runs Windows XP Professional. Mia Hamm has contacted you because she cannot access the application which they both use. Mia Hamm use to access the application
by clicking the shortcut on the Desktop. When she aces the application is produces a Missing Shortcut error. Kara Lang does not have this problem. She activates the application the same way Mia Hamm does.
What could cause the problem?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of.
Certkiller .com contains a Sales department. The Certkiller .com users named Mia Hammand Kara Lang works in the Sales department. Due to the long hours, these two employees work shifts. They both share a
computer named Certkiller -WS270 which runs Windows XP Professional. Mia Hamm has contacted you because she cannot access the application which they both use. Mia Hamm use to access the application
by clicking the shortcut on the Desktop. When she aces the application is produces a Missing Shortcut error. Kara Lang does not have this problem. She activates the application the same way Mia Hamm does.
What could cause the problem?
8.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional and Microsoft Office XP.
You explained for the CIO that when a Windows XP Professional desktop hibernates, the OS stores the contents of memory on your computer's boot partition in a file.
What is the name of this file?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional and Microsoft Office XP.
You explained for the CIO that when a Windows XP Professional desktop hibernates, the OS stores the contents of memory on your computer's boot partition in a file.
What is the name of this file?
9.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional and Microsoft Office 2003. All the client
computers are configured to use Internet Explorer as their default browser and all client computers are configured as DHCP clients.
Dean Austin works in the Purchasing department at Certkiller .com. Dean Austin has been assigned a mobile computer named Certkiller -WS273. Dean Austin is in the process of making a presentation at a supplier named. He has connected Certkiller -WS273 to the network at Bilco Suppliers. During discussions after the presentation, one of the Bilco Suppliers users requests update information Certkiller .com's projected growth. The information is located on a secure section of the Certkiller .com Web site; however,
Dean Austin cannot connect to the Certkiller .com Web site from Certkiller -WS273.
Dean Austin gives you a call to report the problem to you. You need to resolve the problem as noon as possible and ensure that Dean Austin can connect to the Certkiller .com Web site from the network at Bilco Suppliers.
What should you instruct Dean Austin to do?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional and Microsoft Office 2003. All the client
computers are configured to use Internet Explorer as their default browser and all client computers are configured as DHCP clients.
Dean Austin works in the Purchasing department at Certkiller .com. Dean Austin has been assigned a mobile computer named Certkiller -WS273. Dean Austin is in the process of making a presentation at a supplier named. He has connected Certkiller -WS273 to the network at Bilco Suppliers. During discussions after the presentation, one of the Bilco Suppliers users requests update information Certkiller .com's projected growth. The information is located on a secure section of the Certkiller .com Web site; however,
Dean Austin cannot connect to the Certkiller .com Web site from Certkiller -WS273.
Dean Austin gives you a call to report the problem to you. You need to resolve the problem as noon as possible and ensure that Dean Austin can connect to the Certkiller .com Web site from the network at Bilco Suppliers.
What should you instruct Dean Austin to do?
10.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. The Certkiller .com network contains ten Windows 2000 Server computers, 500 Windows XP Professional client computers and 1,000 Windows 2000 Professional client computers.
Certkiller .com contains a Finance department. A Certkiller .com employee named Mia Hamm works in the Finance department. Certkiller .com contains a Windows XP Professional workstation named Certkiller - WS271. Mia Hamm is using this computer. Certkiller -WS271 has Windows XP Professional with Service
Pack 2.
One of the support technicians has installed a pop-up blocker on Certkiller -WS271. Mia Hamm has contacted you to report the she still receives pop-up advertisements that impede her work. Mia Hamm would like the Flash to be removed from Certkiller -WS271.
What should you do?
Directory domain named Certkiller .com. The Certkiller .com network contains ten Windows 2000 Server computers, 500 Windows XP Professional client computers and 1,000 Windows 2000 Professional client computers.
Certkiller .com contains a Finance department. A Certkiller .com employee named Mia Hamm works in the Finance department. Certkiller .com contains a Windows XP Professional workstation named Certkiller - WS271. Mia Hamm is using this computer. Certkiller -WS271 has Windows XP Professional with Service
Pack 2.
One of the support technicians has installed a pop-up blocker on Certkiller -WS271. Mia Hamm has contacted you to report the she still receives pop-up advertisements that impede her work. Mia Hamm would like the Flash to be removed from Certkiller -WS271.
What should you do?