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1.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com user named Andy Reid is working in the Sales department. Andy Reid is working as a sales representative for Certkiller .com.
He is conversing with the customers via Microsoft Outlook. Due to his traveling, he has asked you to create a backup folder for all the messages he received from Microsoft Outlook.
What should you do?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com user named Andy Reid is working in the Sales department. Andy Reid is working as a sales representative for Certkiller .com.
He is conversing with the customers via Microsoft Outlook. Due to his traveling, he has asked you to create a backup folder for all the messages he received from Microsoft Outlook.
What should you do?
2.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named
Mia Hamm has contacted you. She said that her e-mail messages are disappearing from the Sent Item folder. Most of the messages are important deals for the company. The recent messages do not disappear in the Sent Item folder. Mia Hamm wants to know why this is happening.
What should you tell her?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named
Mia Hamm has contacted you. She said that her e-mail messages are disappearing from the Sent Item folder. Most of the messages are important deals for the company. The recent messages do not disappear in the Sent Item folder. Mia Hamm wants to know why this is happening.
What should you tell her?
3.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named Kara Lang has contacted you. The communication of their company to their clients is via Microsoft Office Outlook 2003. The Microsoft Outlook of their company is configured to use Post Office Protocol 3 (POP3).
Kara Lang contacts you to complain that she cannot find her e-mail messages. Kara Lang said that when she receives a message, it appears in the Inbox and Sent Items folder. If Kara Lang opens the folder it has
no messages. Kara Lang needs the messages that were sent to her a few months ago.
What should Kara Lang do?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named Kara Lang has contacted you. The communication of their company to their clients is via Microsoft Office Outlook 2003. The Microsoft Outlook of their company is configured to use Post Office Protocol 3 (POP3).
Kara Lang contacts you to complain that she cannot find her e-mail messages. Kara Lang said that when she receives a message, it appears in the Inbox and Sent Items folder. If Kara Lang opens the folder it has
no messages. Kara Lang needs the messages that were sent to her a few months ago.
What should Kara Lang do?
4.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional and Microsoft Office XP.
You explained for the CIO that when a Windows XP Professional desktop hibernates, the OS stores the contents of memory on your computer's boot partition in a file.
What is the name of this file?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional and Microsoft Office XP.
You explained for the CIO that when a Windows XP Professional desktop hibernates, the OS stores the contents of memory on your computer's boot partition in a file.
What is the name of this file?
5.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications. Multiple identities have been created on the Outlook Express.
What should you do to consolidate all messages into one identity?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications. Multiple identities have been created on the Outlook Express.
What should you do to consolidate all messages into one identity?
6.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications. You have received instruction from the CIO to set up Outlook Express as your email client. In Outlook Express you need to setup several different email accounts which have similar settings. What should you do if you do not want to do repeat typing for every account?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications. You have received instruction from the CIO to set up Outlook Express as your email client. In Outlook Express you need to setup several different email accounts which have similar settings. What should you do if you do not want to do repeat typing for every account?
7.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications. You have received instruction from the CIO to set up Outlook Express as your email client.
True or false: Outlook Express and Address Book are two separate applications.
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications. You have received instruction from the CIO to set up Outlook Express as your email client.
True or false: Outlook Express and Address Book are two separate applications.
8.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
Certkiller .com contains a client computer which has Outlook installed on it.
What should you do if you want to share contact information between Outlook and Address Book?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
Certkiller .com contains a client computer which has Outlook installed on it.
What should you do if you want to share contact information between Outlook and Address Book?
9.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications. You have received instruction from the CIO to set up Outlook Express as your email client. If you export an existing account, what file format will Outlook Express use for this export?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications. You have received instruction from the CIO to set up Outlook Express as your email client. If you export an existing account, what file format will Outlook Express use for this export?
10.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
A Certkiller .com customer named Rory Allen running Windows XP Home Edition and Microsoft Outlook
Express reports that he cannot access previously saved e-mail messages. You verify that there are no e- mail messages when Rory Allenopens Outlook Express.
What should you do to ensure that Rory Allen can access his previously saved e-mail mess?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
A Certkiller .com customer named Rory Allen running Windows XP Home Edition and Microsoft Outlook
Express reports that he cannot access previously saved e-mail messages. You verify that there are no e- mail messages when Rory Allenopens Outlook Express.
What should you do to ensure that Rory Allen can access his previously saved e-mail mess?