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1.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
What should you do to the desktop that use power management features but both standby and hibernate don't work?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
What should you do to the desktop that use power management features but both standby and hibernate don't work?
2.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional and Microsoft Office XP.
A Certkiller .com user named Dean Austin is a member of the Research and Development department.
Dean Austin complains that when he attempts to run a 32-bit application, he receives an error message indicating that the computer must have at least a 256-color display.
During an investigation you confirm that Dean Austin's computer is configured to display millions of colors and is capable of running the application.
What should you do to ensure that Dean Austin can run the 32-bit application without degrading the computer's performance or the appearance of the Windows display?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional and Microsoft Office XP.
A Certkiller .com user named Dean Austin is a member of the Research and Development department.
Dean Austin complains that when he attempts to run a 32-bit application, he receives an error message indicating that the computer must have at least a 256-color display.
During an investigation you confirm that Dean Austin's computer is configured to display millions of colors and is capable of running the application.
What should you do to ensure that Dean Austin can run the 32-bit application without degrading the computer's performance or the appearance of the Windows display?
3.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional. The default installation of Microsoft Office 2003 Standard is installed on all client computers.
A Certkiller .com user named Mia Hamm uses a client computer named Certkiller -WS271. Mia Hamm needs to prepare a report for an upcoming board meeting. Mia Hamm contacts you to inform you that she cannot locate the Reports template in Microsoft Word 2002 on Certkiller -WS271.
Mia Hamm wants to be able to use the Reports template to prepare the report.
What should you do?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional. The default installation of Microsoft Office 2003 Standard is installed on all client computers.
A Certkiller .com user named Mia Hamm uses a client computer named Certkiller -WS271. Mia Hamm needs to prepare a report for an upcoming board meeting. Mia Hamm contacts you to inform you that she cannot locate the Reports template in Microsoft Word 2002 on Certkiller -WS271.
Mia Hamm wants to be able to use the Reports template to prepare the report.
What should you do?
4.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000
Server and all client computers run Windows XP Professional Second Edition.
You are busy tracking down the source of a Macro virus on a client computer named Certkiller -WS277.
Certkiller -WS277 is used by a Certkiller .com user named Ally Wagner. You discover that Ally Wagner
recently received an e-mail message that contained a Microsoft Excel spreadsheet as an attachment, and
that the virus was deployed when Ally Wagner opened the Microsoft Excel spreadsheet. You want to
configure Microsoft Excel to ensure that only signed macros from trusted sources are allowed to run when a
Microsoft Excel spreadsheet is opened. You also want to ensure that Ally Wagner cannot change the list of
trusted sources.
You open Microsoft Excel on Certkiller -WS277. Then you select Macro from the Tools menu and select
Security. What should you do next? (Choose all that apply.)
5.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional and Microsoft Office XP. Certkiller .com hires a new trainee named Andy Reid. Andy Reid is assigned a client computer named
Certkiller -WS272. Andy Reid is new to Microsoft Office. You want to that help is readily available to Andy Reid when he uses any of the Microsoft Office applications.
What should you do?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional and Microsoft Office XP. Certkiller .com hires a new trainee named Andy Reid. Andy Reid is assigned a client computer named
Certkiller -WS272. Andy Reid is new to Microsoft Office. You want to that help is readily available to Andy Reid when he uses any of the Microsoft Office applications.
What should you do?
6.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
A Certkiller .com customer named Rory Allen is running Windows XP Home Edition and Microsoft Outlook
Express installs a new evaluation copy of a third-party e-mail client on his computer. Rory Allen complains that Outlook Express is not the e-mail client that starts when he accesses saved e- mail messages.
What should you do to ensure that Outlook Express is the e-mail client that starts when Rory Allen accesses saved e-mail messages?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
A Certkiller .com customer named Rory Allen is running Windows XP Home Edition and Microsoft Outlook
Express installs a new evaluation copy of a third-party e-mail client on his computer. Rory Allen complains that Outlook Express is not the e-mail client that starts when he accesses saved e- mail messages.
What should you do to ensure that Outlook Express is the e-mail client that starts when Rory Allen accesses saved e-mail messages?
7.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000
Server and all client computers run Windows XP Professional. Microsoft Office XP is installed on all client computers.
A Certkiller .com user named Ally Wagner joins the Admin department and is assigned a client computer named Certkiller -WS272. On her first day Ally Wagner calls to complain about the Picture toolbar appearing when she uses Microsoft Word XP. You need to assist Ally Wagner in removing the Picture toolbar in Microsoft Word using the least amount of administrative effort.
What should you do?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000
Server and all client computers run Windows XP Professional. Microsoft Office XP is installed on all client computers.
A Certkiller .com user named Ally Wagner joins the Admin department and is assigned a client computer named Certkiller -WS272. On her first day Ally Wagner calls to complain about the Picture toolbar appearing when she uses Microsoft Word XP. You need to assist Ally Wagner in removing the Picture toolbar in Microsoft Word using the least amount of administrative effort.
What should you do?
8.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named
Amy Walsh has contacted you. Amy Walsh contacts you to complain that there are too much buttons on her Micro Word toolbar. Amy Walsh wants to remove the buttons that she is not using.
What should Amy Walsh do?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named
Amy Walsh has contacted you. Amy Walsh contacts you to complain that there are too much buttons on her Micro Word toolbar. Amy Walsh wants to remove the buttons that she is not using.
What should Amy Walsh do?
9.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named
Amy Wilson has contacted you. Amy Wilson has a client computer hat is running Windows XP Professional. Amy Wilson has created quite a few toolbars in Excel to help with the calculations of there company income.
Now Amy Wilson wants to remove the standard toolbar, but there is no Delete button available.
What advice can you give Amy Wilson?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named
Amy Wilson has contacted you. Amy Wilson has a client computer hat is running Windows XP Professional. Amy Wilson has created quite a few toolbars in Excel to help with the calculations of there company income.
Now Amy Wilson wants to remove the standard toolbar, but there is no Delete button available.
What advice can you give Amy Wilson?
10.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
What should you do to be able to see the taskbar at all times except when a window is maximized or placed over the taskbar?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
What should you do to be able to see the taskbar at all times except when a window is maximized or placed over the taskbar?