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1.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named
Mia Hamm has contacted you about her problems with her Internet e-mail account. Mia Hamm is accessing her Internet e-mail using Post Office Protocol 3 (POP3). Mia Hamm uses Microsoft Outlook 2003 to access
their company's Microsoft Exchange Server 2003 business. Mia Hamm has also permission to access his personal account while at his work. Mia Hamm can access his Internet e-mail successful. Whenever Mia
Hamm wants to access her already read e-mail messages at home, it is not available.
What could be the problem?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named
Mia Hamm has contacted you about her problems with her Internet e-mail account. Mia Hamm is accessing her Internet e-mail using Post Office Protocol 3 (POP3). Mia Hamm uses Microsoft Outlook 2003 to access
their company's Microsoft Exchange Server 2003 business. Mia Hamm has also permission to access his personal account while at his work. Mia Hamm can access his Internet e-mail successful. Whenever Mia
Hamm wants to access her already read e-mail messages at home, it is not available.
What could be the problem?
2.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com manager named
Rory Allen has contacted you. He would like to use Outlook Express to read the company's e-mail. Rory
Allen also wants to know if he could use Outlook Express for his Hotmail account.
What should you tell him?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com manager named
Rory Allen has contacted you. He would like to use Outlook Express to read the company's e-mail. Rory
Allen also wants to know if he could use Outlook Express for his Hotmail account.
What should you tell him?
3.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. The Certkiller .com network contains ten Windows 2000 Server
computers, 500 Windows XP Professional client computers and 1,000 Windows 2000 Professional client
computers. Both Outlook Express and Microsoft Outlook 2002 is installed on all client computers.
A new Certkiller .com policy requires that all Certkiller .com users use only Microsoft Outlook 2002 for messaging. A Certkiller .com employee named Amy Wilson uses a Windows XP Professional client
computer named Certkiller -WS279. Amy Wilson informs you that she previously used Outlook Express but now uses Microsoft Outlook 2002 to comply with the new company policy. However, she complains that her
list of contacts is not available in Outlook 2002.
You need to ensure that Amy Wilson's contacts are available in Outlook 2002. You need to accomplish this with the least amount of administrative effort.
What should you do?
Directory domain named Certkiller .com. The Certkiller .com network contains ten Windows 2000 Server
computers, 500 Windows XP Professional client computers and 1,000 Windows 2000 Professional client
computers. Both Outlook Express and Microsoft Outlook 2002 is installed on all client computers.
A new Certkiller .com policy requires that all Certkiller .com users use only Microsoft Outlook 2002 for messaging. A Certkiller .com employee named Amy Wilson uses a Windows XP Professional client
computer named Certkiller -WS279. Amy Wilson informs you that she previously used Outlook Express but now uses Microsoft Outlook 2002 to comply with the new company policy. However, she complains that her
list of contacts is not available in Outlook 2002.
You need to ensure that Amy Wilson's contacts are available in Outlook 2002. You need to accomplish this with the least amount of administrative effort.
What should you do?
4.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
Certkiller .com contains a Microsoft Exchange Server 2003 computer named Certkiller -SR10 for all messaging. The Certkiller -SR10 is configured to accept POP3, IMAP4, and SMTP connections from remote users. Certkiller -SR10 is also configured to allow SMTP relaying from authenticated users only.
A Certkiller .com user named Rory Allen is a member of the Research department.
Rory Allen has just received a new portable computer. Rory Allen states that he can receive e-mail by using
POP3, but he cannot send e-mail.
You confirm that the user can make SMTP connections to the Exchange server. You also confirm that
Outlook is configured to have the proper SMTP server address.
What should you do to ensure that Rory Allen can use Outlook to send e-mail from his new computer?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
Certkiller .com contains a Microsoft Exchange Server 2003 computer named Certkiller -SR10 for all messaging. The Certkiller -SR10 is configured to accept POP3, IMAP4, and SMTP connections from remote users. Certkiller -SR10 is also configured to allow SMTP relaying from authenticated users only.
A Certkiller .com user named Rory Allen is a member of the Research department.
Rory Allen has just received a new portable computer. Rory Allen states that he can receive e-mail by using
POP3, but he cannot send e-mail.
You confirm that the user can make SMTP connections to the Exchange server. You also confirm that
Outlook is configured to have the proper SMTP server address.
What should you do to ensure that Rory Allen can use Outlook to send e-mail from his new computer?
5.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003 and all client computers run Windows XP Professional and run Microsoft Outlook Express as the default e-mail client.
You deliver the user name and password required for POP3 access to each user.
You instruct each user to configure Outlook Express with his or her user name and password.
A Certkiller .com user named Andy Booth is a member of the Research and Development department. One
morning Andy Booth complains that he must provide his credentials each time he starts Outlook Express.
During maintenance, you discover that he must provide his credentials each time he starts Outlook
Express. You discover that all other users are immediately allowed into Outlook Express without providing credentials.
What is the most likely cause of the problem?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003 and all client computers run Windows XP Professional and run Microsoft Outlook Express as the default e-mail client.
You deliver the user name and password required for POP3 access to each user.
You instruct each user to configure Outlook Express with his or her user name and password.
A Certkiller .com user named Andy Booth is a member of the Research and Development department. One
morning Andy Booth complains that he must provide his credentials each time he starts Outlook Express.
During maintenance, you discover that he must provide his credentials each time he starts Outlook
Express. You discover that all other users are immediately allowed into Outlook Express without providing credentials.
What is the most likely cause of the problem?
6.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003 and all client computers run Windows XP Professional.
A Certkiller .com customer named Andy Booth is a member of the Research department. Andy Booth running Windows XP Home Edition and Microsoft Outlook Express reports that he can no longer send e- mail messages. You verify that he can successfully receive e-mail messages.
What should you do?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003 and all client computers run Windows XP Professional.
A Certkiller .com customer named Andy Booth is a member of the Research department. Andy Booth running Windows XP Home Edition and Microsoft Outlook Express reports that he can no longer send e- mail messages. You verify that he can successfully receive e-mail messages.
What should you do?
7.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows 2000 Professional.
Certkiller .com has its headquarters in Chicago and a branch office in Dallas.
Certkiller .com contains a Finance department and a Research department. You are the desktop technician in the Chicago branch. A Certkiller .com user named Andy Reid is a member of the Research department
which is in the Dallas branch office.
Andy Reid has a laptop named Certkiller -WS272 that runs Windows XP Professional.
Certkiller -WS272 is attached to a docking station at the office. This provides him with access to the LAN and the Internet. When Andy Reid is at home, he uses a dial-up modem to connect to the ISP. Andy Reid
uses Outlook Express for all e-mail activities and uses two separate POP3 accounts to use at home and at work. These two POP3 accounts have an entry in the Internet Accounts dialog box. Andy Reid has contacted you about a problem he has. He complains that him home e-mail messages and his office e-mail messages are mixed together. Andy Reid needs to keep separate the office messages from the home messages.
What should he do?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows 2000 Professional.
Certkiller .com has its headquarters in Chicago and a branch office in Dallas.
Certkiller .com contains a Finance department and a Research department. You are the desktop technician in the Chicago branch. A Certkiller .com user named Andy Reid is a member of the Research department
which is in the Dallas branch office.
Andy Reid has a laptop named Certkiller -WS272 that runs Windows XP Professional.
Certkiller -WS272 is attached to a docking station at the office. This provides him with access to the LAN and the Internet. When Andy Reid is at home, he uses a dial-up modem to connect to the ISP. Andy Reid
uses Outlook Express for all e-mail activities and uses two separate POP3 accounts to use at home and at work. These two POP3 accounts have an entry in the Internet Accounts dialog box. Andy Reid has contacted you about a problem he has. He complains that him home e-mail messages and his office e-mail messages are mixed together. Andy Reid needs to keep separate the office messages from the home messages.
What should he do?
8.
You work as a desktop support technician at Certkiller .com. The Certkiller .com network contains a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional. Microsoft Office XP is installed on all client computers.
A Certkiller .com user named Kara Lang works as a secretary. She uses a Windows XP Professional client
computer named Certkiller -WS278. Kara Lang is in the process of creating a letterhead in Microsoft Word.
She creates a header that contains the Certkiller .com logo and some text. Kara Lang wants to insert a double underline beneath the text. Kara Lang has contacted you for assistance in this matter. What should you do?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional. Microsoft Office XP is installed on all client computers.
A Certkiller .com user named Kara Lang works as a secretary. She uses a Windows XP Professional client
computer named Certkiller -WS278. Kara Lang is in the process of creating a letterhead in Microsoft Word.
She creates a header that contains the Certkiller .com logo and some text. Kara Lang wants to insert a double underline beneath the text. Kara Lang has contacted you for assistance in this matter. What should you do?
9.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
What will happen if you press the computer's power button on your desktop there are several applications running?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
What will happen if you press the computer's power button on your desktop there are several applications running?
10.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
What should you do if you want to perform an emergency shutdown when a frozen application prevents you from shutting down in the normal ways?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
What should you do if you want to perform an emergency shutdown when a frozen application prevents you from shutting down in the normal ways?