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1.
You work as a desktop support technician at Certkiller .com. The Certkiller .com network contains a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Certkiller .com user, named Dean Austin, has asked you to assists him with his Internet Explorer toolbars. One of the users in his department has used Dean Austin's computer. Now Dean Austin cannot
find the buttons that are on the Internet Explorer toolbars. Dean Austin wants his Internet Explorer to be the way it was before.
What should Dean Austin do to get the Internet Explorer toolbar the way it was with the least amount of administrative effort?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Certkiller .com user, named Dean Austin, has asked you to assists him with his Internet Explorer toolbars. One of the users in his department has used Dean Austin's computer. Now Dean Austin cannot
find the buttons that are on the Internet Explorer toolbars. Dean Austin wants his Internet Explorer to be the way it was before.
What should Dean Austin do to get the Internet Explorer toolbar the way it was with the least amount of administrative effort?
2.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com user named Andy
Booth has contacted you. Andy Booth has a Windows 98 computer which was upgraded to Windows XP
Home. Andy Booth said that when he uses the Internet Explorer to view Web pages, three buttons are displayed on certain parts of the page.
Andy Booth does not want these popup ads to interfere with the Web page screening.
What should Andy Booth do?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com user named Andy
Booth has contacted you. Andy Booth has a Windows 98 computer which was upgraded to Windows XP
Home. Andy Booth said that when he uses the Internet Explorer to view Web pages, three buttons are displayed on certain parts of the page.
Andy Booth does not want these popup ads to interfere with the Web page screening.
What should Andy Booth do?
3.
You work as a desktop support technician at Certkiller .com. The Certkiller .com network contains a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Certkiller .com user named Clive Wilson has a Windows XP Professional computer with Service Pack 2.
Clive Wilson is using Internet Explorer to access Web sites. Clive Wilson has added many Web pages to his Favorites in Internet Explorer. Clive Wilson now finds it difficult to find certain items in the Favorite menu. He would like the Favorite to be alphabetically arranged.
What should you do?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Certkiller .com user named Clive Wilson has a Windows XP Professional computer with Service Pack 2.
Clive Wilson is using Internet Explorer to access Web sites. Clive Wilson has added many Web pages to his Favorites in Internet Explorer. Clive Wilson now finds it difficult to find certain items in the Favorite menu. He would like the Favorite to be alphabetically arranged.
What should you do?
4.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named
Amy Walsh has contacted you. Amy Walsh works in the Marketing department of her company. The Web site, at the sister company, that Amy Walsh connects to regularly do not keep her information and does not
seem to be fully functional. Amy Walsh needs to use the features of the Web site but does not want to compromise security when she visits other sites.
What should you do?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named
Amy Walsh has contacted you. Amy Walsh works in the Marketing department of her company. The Web site, at the sister company, that Amy Walsh connects to regularly do not keep her information and does not
seem to be fully functional. Amy Walsh needs to use the features of the Web site but does not want to compromise security when she visits other sites.
What should you do?
5.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. The Certkiller .com network contains ten Windows 2000 Server computers, 500 Windows XP Professional client computers and 1,000 Windows 2000 Professional client computers.
Certkiller .com contains a Marketing department. A Certkiller .com employee named Mia Hamm works in the Marketing department. Due to the strain of the work, Mia Hamm uses her laptop to check the listings on a Web page which is added to her Favorite folder. At home she does not connect to the Internet or network.
Mia Hamm would like to view the Web site from home.
What should she do?
Directory domain named Certkiller .com. The Certkiller .com network contains ten Windows 2000 Server computers, 500 Windows XP Professional client computers and 1,000 Windows 2000 Professional client computers.
Certkiller .com contains a Marketing department. A Certkiller .com employee named Mia Hamm works in the Marketing department. Due to the strain of the work, Mia Hamm uses her laptop to check the listings on a Web page which is added to her Favorite folder. At home she does not connect to the Internet or network.
Mia Hamm would like to view the Web site from home.
What should she do?
6.
You work as a desktop technician at Certkiller .com. The Certkiller .com has several customers that you provide technical support to.
A Certkiller .com customer named Ally Wagner is the manager at one of Certkiller .com's customers. All the
client computers at Ally Wagner's company run Windows XP Professional and use Internet Explorer 6 as the default browser. Ally Wagner wants to prevent users at her company from downloading ActiveX controls from Web sties on the Internet.
Ally Wagner asks for your assistance. What should you do?
A Certkiller .com customer named Ally Wagner is the manager at one of Certkiller .com's customers. All the
client computers at Ally Wagner's company run Windows XP Professional and use Internet Explorer 6 as the default browser. Ally Wagner wants to prevent users at her company from downloading ActiveX controls from Web sties on the Internet.
Ally Wagner asks for your assistance. What should you do?
7.
You work as the desktop support technician at Certkiller .com. The Certkiller .com network consists of a
single Active Directory domain named Certkiller .com. Of the variety of windows computers that Certkiller .com uses, Windows XP Professional is one of the mainstream Operating Systems that have been
deployed. Your most important task is to assist in the configuration and maintenance of desktop applications. You are currently trying to help Certkiller .com users to secure their files.
Which of the following best describes the recommended method of encryption?
single Active Directory domain named Certkiller .com. Of the variety of windows computers that Certkiller .com uses, Windows XP Professional is one of the mainstream Operating Systems that have been
deployed. Your most important task is to assist in the configuration and maintenance of desktop applications. You are currently trying to help Certkiller .com users to secure their files.
Which of the following best describes the recommended method of encryption?
8.
You work as the desktop support technician at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. Of the variety of windows computers that Certkiller
.com uses, Windows XP Professional is one of the mainstream Operating Systems that have been deployed. Your most important task is to assist in the configuration and maintenance of desktop applications.
Which of the following is the directory that you should look into when you want to clean up the cookies inside your computer?
.com uses, Windows XP Professional is one of the mainstream Operating Systems that have been deployed. Your most important task is to assist in the configuration and maintenance of desktop applications.
Which of the following is the directory that you should look into when you want to clean up the cookies inside your computer?
9.
You work as the desktop support technician at Certkiller .com. The Certkiller .com network consists of a
single Active Directory domain named Certkiller .com. Of the variety of windows computers that Certkiller
.com uses, Windows XP Professional is one of the mainstream Operating Systems that have been
deployed. Your most important task is to assist in the configuration and maintenance of desktop
applications. You are in the process of configuring the privacy level of your Internet Explorer ( ).
Which three of the following statements are adequate descriptions of a LOW privacy level? (Choose
THREE.)
10.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003 and all client computers run Windows XP Professional.
Certkiller .com uses a third-party virtual private network (VPN) device that is not configured to accept IPSec VPN connections.
A Certkiller .com user named Amy Walsh is a member of the Research and Development department. Amy
Walsh complains that every time she attempts to remotely connect to the company network, she receives the following error message.
During a routine maintenance, you discover that Amy Walshused the New Connection Wizard on her client
computer named Certkiller -WS270 to create a VPN connection to the new company network. Amy Walsh then changed some of the VPN connections settings.
What should you do to ensure that Amy Walsh can always establish a VPN connection to the company's VPN device?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003 and all client computers run Windows XP Professional.
Certkiller .com uses a third-party virtual private network (VPN) device that is not configured to accept IPSec VPN connections.
A Certkiller .com user named Amy Walsh is a member of the Research and Development department. Amy
Walsh complains that every time she attempts to remotely connect to the company network, she receives the following error message.
During a routine maintenance, you discover that Amy Walshused the New Connection Wizard on her client
computer named Certkiller -WS270 to create a VPN connection to the new company network. Amy Walsh then changed some of the VPN connections settings.
What should you do to ensure that Amy Walsh can always establish a VPN connection to the company's VPN device?