1.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional and Microsoft Office XP. A Certkiller .com user named Ally Wagner is attempting to connect a new Pocket PC to her portable computer. The Pocket PC requires a USB port and her keyboard use the only USB port on her computer. The only available port on the computer is a serial port. What should you do to ensure that Ally Wagner can connect the Pocket PC to her computer and still have her external keyboard with minimizing new hardware expenses?
2.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional and Microsoft Office XP. Certkiller .com contains a Windows Server 2003 print server named Certkiller -PR01. A Certkiller .com user named Amy Wilson is a member of the Research and Development department. One morning Amy Wilson complains that she cannot print documents. Amy Wilson can connect to Certkiller -PR01 by using its IP address, but she cannot connect to Certkiller - PR01 by using its name. The user states that currently she is not using any other network resources. You run the ping command to try to connect to Certkiller -PR01 by name, but the attempt fails. You then run the ping command to try to connect to Certkiller -PR01 by using its IP address, and the attempt is successful. What should you do to ensure that all users can connect to Certkiller -PR01 by using its name?
3.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional and Microsoft Office XP. A Certkiller .com user named Mia Hamm is a member of the Sales department. One morning Mia Hamm complains that she cannot access any network resources. During an investigation you discover that Mia Hamm can log on to the computer, but she cannot access her e-mail messages or her mapped drives. You run the ping command on your client computer named Certkiller -WS271, but you cannot connect to Mia Hamm's computer. You instruct the user to run the ipconfig command from her computer. You discover that the computer is using IP address 169.254.117.54. What should you do first to ensure that Mia Hamm can access network resources?
4.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional and Microsoft Office XP. Certkiller .com has its headquarters in Chicago and a branch office in Dallas. Certkiller .com contains a Exchange server named Certkiller -SR24. A Certkiller .com user named Clive Wilson is a member of the Research department. One morning Clive Wilson complains that when he attempts to use Microsoft Outlook, he receives a message stating that the computer cannot connect to the company's Microsoft Exchange Server 2003 computer. During an investigation you discover that Clive Wilson just relocated from one branch office to another branch office. Clive Wilson was able to connect to the Exchange server from his old office. You run the ping command to connect to several IP addresses on your network. Some of the IP addresses are located in branch offices. Each attempt is successful. What should you do to ensure that Clive Wilson's computer can connect to Certkiller -SR24?
5.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional and Microsoft Office XP. Certkiller .com contains a DNS server named Certkiller -SR24 that accepts dynamic updates and a file server named Certkiller -SR10. A Certkiller .com user named Kara Lang is a member of the Research and Development department. One morning Kara Lang complains that she can no longer connect to a file server named Certkiller -SR10. You discover that Kara Lang can connect to other file servers, and she was able to connect to Certkiller -SR10 a few hours ago. You run the ping command from your computer and successfully connect to Certkiller -SR10 by name. Another technician informs you that Certkiller -SR10 failed earlier today. This technician also informs you that the server currently responding as Certkiller -SR10 is a replacement server that was placed online a few minutes earlier. What should you do to ensure that Kara Lang can connect immediately to the replacement server named Certkiller -SR10?
6.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional and Microsoft Office XP. A Certkiller .com employee named Ally Wagner works in the Sales department. Ally Wagner is attempting to synchronize her new cellular telephone with her portable computer. The telephone connects to the portable computer by means of infrared. One morning Ally Wagner complains that the telephone cannot contact the computer. She state that she has installed the telephone's software and configured it to use infrared. You instruct Ally Wagner to open the infrared application in Control Panel. The application reports that no infrared ports are available. You confirm that the computer has an infrared port installed and that the infrared port is compatible with Windows XP Professional. What should you do to ensure that Ally Wagner can synchronize her cellular telephone with her computer?
7.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional with Service Pack 2 (SP2). A Certkiller .com user named Andy Reid works in an office that uses different wireless networks for different departments. He usually connects to the Accounting department's wireless network, but he often mistakenly connects to other department networks instead. What should you do to make the Accounting department's wireless network to be his default wireless connection?
8.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional and Microsoft Office XP. A Certkiller .com user named Rory Allen is a member of the Research departmentconnects an external IEEE 1394 (FireWire) hard disk to his computer. One morning Rory Allen complains that when he attempts to use the external hard disk, the hard disk will not turn on. The user states that the hard disk is supposed to be powered by the IEEE 1394 port. He further states that he followed the directions that came with the hard disk, and that he connected the hard disk to his computer's four-pin IEEE 1394 port by using a six-pin to four-pin adapter cable. What should you do to ensure that Rory Allen can use the hard disk?
9.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional. A Certkiller .com user named Andy Bootha member of the Finance departmentis attempting to install a new printer on his computer. Andy Booth complains that he was able to connect the printer to the computer, but Windows displays a message indicating that he does not have permission to install the printer drivers. During an investigation you discover that the user usually logs on to his computer by using a domain user account. His computer does have a local user account that he can use. Both accounts are members of the local User group on his computer, and no other local groups. You confirm that the user is allowed to have a locally connected printer. What should you do to ensure that the printer is installed on the computer without giving Andy Boothunnecessary privileges on his computer?
10.
You work as a helpdesk support technician at Certkiller .com. The Certkiller .com network contains a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003and all client computers run Windows XP Professional. Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named Andy Reid has contacted you. Andy Reid reports that he cannot open Microsoft Office Word 2003. Andy Reid said that he used Microsoft Office Word 2003 the day before. How can Andy Reid repair Word?