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1.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Certkiller .com customer named Ally Wagner has contacted you. Ally Wagner is self employed and work from home. She has four computers, which are connected to the home network and not to the Internet,
which is running Windows XP Professional. Ally Wagner also states that the computer get IP addresses automatically. Ally Wagner would like to give one of the computers a static Internet Protocol address which is needed for a new accounting application that needs to be installed. Ally Wagner wants this computer to be also part of the network. You also learnt that her computers does not use the Dynamic Host
Configuration Protocol (DHCP). Ally Wagner needs a subnet mask.
What should she use?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Certkiller .com customer named Ally Wagner has contacted you. Ally Wagner is self employed and work from home. She has four computers, which are connected to the home network and not to the Internet,
which is running Windows XP Professional. Ally Wagner also states that the computer get IP addresses automatically. Ally Wagner would like to give one of the computers a static Internet Protocol address which is needed for a new accounting application that needs to be installed. Ally Wagner wants this computer to be also part of the network. You also learnt that her computers does not use the Dynamic Host
Configuration Protocol (DHCP). Ally Wagner needs a subnet mask.
What should she use?
2.
You work as a desktop technician at Acme.com. The Acme.com network contains a single Active Directory domain named acme.com. All servers on the Acme.com network run Windows 2000 Server and all client
computers run Windows XP Professional.
Acme.com contains a Desktop Support team which you are part of. An Acme.com customer named Amy Wilson has contacted you. Amy Wilson is working most of her time from home and has two computer
named Certkiller -WS272 and Certkiller -WS273 which is on the home network. Certkiller -WS272 is running Windows XP Home and is connected to the Internet. Certkiller -WS273 is running Windows XP
Professional. Amy Wilson needs to access the Certkiller .com network from Certkiller -WS273. Amy Wilson needs to create a Virtual Private Networking connection and use Internet Connection Sharing on the computers at home.
How should she configure the computers?
computers run Windows XP Professional.
Acme.com contains a Desktop Support team which you are part of. An Acme.com customer named Amy Wilson has contacted you. Amy Wilson is working most of her time from home and has two computer
named Certkiller -WS272 and Certkiller -WS273 which is on the home network. Certkiller -WS272 is running Windows XP Home and is connected to the Internet. Certkiller -WS273 is running Windows XP
Professional. Amy Wilson needs to access the Certkiller .com network from Certkiller -WS273. Amy Wilson needs to create a Virtual Private Networking connection and use Internet Connection Sharing on the computers at home.
How should she configure the computers?
3.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server
2003 and all client computers run Windows XP Professional. A Certkiller .com customer named Mia Hamm has contacted you. Mia Hamm has a router that she uses to
connect her home computer, that is running Windows XP Professional, to the Internet. Mia Hamm wants all her other computers that are on the home network to connect to the Internet via the computer that connects to the Internet. Mia Hamm also installed a second network adapter and creates a Point-to-Point over Ethernet connection by using the Network Connection Wizard. Every time she does that, she receives an
Error 678. Mia Hamm is also convinced hat she uses the correct user name and password for the Internet Service Provider (ISP).
She wants to know what causes the Error 678.
2003 and all client computers run Windows XP Professional. A Certkiller .com customer named Mia Hamm has contacted you. Mia Hamm has a router that she uses to
connect her home computer, that is running Windows XP Professional, to the Internet. Mia Hamm wants all her other computers that are on the home network to connect to the Internet via the computer that connects to the Internet. Mia Hamm also installed a second network adapter and creates a Point-to-Point over Ethernet connection by using the Network Connection Wizard. Every time she does that, she receives an
Error 678. Mia Hamm is also convinced hat she uses the correct user name and password for the Internet Service Provider (ISP).
She wants to know what causes the Error 678.
4.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. The Certkiller .com network contains ten Windows 2000 Server computers, 500 Windows XP Professional client computers and 1,000 Windows 2000 Professional client computers.
Certkiller .com contains a network-based server named Certkiller -SR30 that dynamically registers IP addresses and NetBIOS names of the computers on their network and then provides name resolution to
them. Certkiller .com contains a Finance department. A Certkiller .com employee named Mia Hamm works in the Finance department. During the maintenance process, Certkiller -SR30 was taken offline and a
temporary WINS server was put online to do the functions of WINS.
During the cause of the day Mia Hamm has contacted you to complain that she cannot contact any computers outside the local subnet. You then went to her cubical, browse to a Web site and notice that it was function normal.
What should you do that she can contact the other computers outside the local subnet?
Directory domain named Certkiller .com. The Certkiller .com network contains ten Windows 2000 Server computers, 500 Windows XP Professional client computers and 1,000 Windows 2000 Professional client computers.
Certkiller .com contains a network-based server named Certkiller -SR30 that dynamically registers IP addresses and NetBIOS names of the computers on their network and then provides name resolution to
them. Certkiller .com contains a Finance department. A Certkiller .com employee named Mia Hamm works in the Finance department. During the maintenance process, Certkiller -SR30 was taken offline and a
temporary WINS server was put online to do the functions of WINS.
During the cause of the day Mia Hamm has contacted you to complain that she cannot contact any computers outside the local subnet. You then went to her cubical, browse to a Web site and notice that it was function normal.
What should you do that she can contact the other computers outside the local subnet?
5.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server
2003 and all client computers run Windows XP Professional.
Certkiller .com has headquarters in London and branch office in Paris.
You are the desktop technician in the London branch. The client computers in the Paris office have a peer- to-peer network and the connection to the Internet via cable modem through one of the client computers
named Certkiller -WS278, which runs Internet Connection Sharing (ICS) and Internet Connection Firewall
(ICF). A Certkiller .com user named Kara Langin the Paris office has a laptop named Certkiller -WS270.
She contacts you to complain that she cannot connect to the LAN, but the other computers in the branch office do not have the same problem.
When she runs the ipconfig /all command, she received the following:
Based on the result of the ipconfig /all command, which statement is true?
2003 and all client computers run Windows XP Professional.
Certkiller .com has headquarters in London and branch office in Paris.
You are the desktop technician in the London branch. The client computers in the Paris office have a peer- to-peer network and the connection to the Internet via cable modem through one of the client computers
named Certkiller -WS278, which runs Internet Connection Sharing (ICS) and Internet Connection Firewall
(ICF). A Certkiller .com user named Kara Langin the Paris office has a laptop named Certkiller -WS270.
She contacts you to complain that she cannot connect to the LAN, but the other computers in the branch office do not have the same problem.
When she runs the ipconfig /all command, she received the following:
Based on the result of the ipconfig /all command, which statement is true?
6.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
A Certkiller .com user named Andy Reid is a member of the Marketing department. Andy Reid complains that his desktop at home sometimes will turn on by itself at midnight.
Which of the following is the likely cause?
Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
A Certkiller .com user named Andy Reid is a member of the Marketing department. Andy Reid complains that his desktop at home sometimes will turn on by itself at midnight.
Which of the following is the likely cause?
7.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
A Certkiller .com employee named Kara Lang works in the Research and Development department. Kara Lang complains that her desktop uses APM for power management. Sometimes it fails to come out of standby.
What should Kara Lang do?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
A Certkiller .com employee named Kara Lang works in the Research and Development department. Kara Lang complains that her desktop uses APM for power management. Sometimes it fails to come out of standby.
What should Kara Lang do?
8.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
A Certkiller .com user named Rory Allen is a member of the Research and Development department. Rory Allen complains that his desktop at home sometimes will be turned on by itself at midnight.
Which of the following is the likely cause?
Server 2003 and all client computers run Windows XP Professional.
You have received instruction from the CIO to assist in the configuration and maintenance of desktop applications.
A Certkiller .com user named Rory Allen is a member of the Research and Development department. Rory Allen complains that his desktop at home sometimes will be turned on by itself at midnight.
Which of the following is the likely cause?
9.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003 and all client computers run Windows XP Professional.
Certkiller .com contains a network file server named Certkiller -SR16 which is used to store the files of the Certkiller .com users.
A Certkiller .com user named Andy Booth is a member of the Research and Development department. Andy Booth complains that he is having trouble moving files from one folder to another. During routine
monitoring you discover that Andy Booth is attempting to move files from a child folder to a parent folder.
When he double-clicks the parent folder to view its contents, the child folder appears instead. The only way he can move the files is to open two instances of My Computer.
What should you do to ensure that Andy Booth can open multiple folders from one instance of My Computer?
Server 2003 and all client computers run Windows XP Professional.
Certkiller .com contains a network file server named Certkiller -SR16 which is used to store the files of the Certkiller .com users.
A Certkiller .com user named Andy Booth is a member of the Research and Development department. Andy Booth complains that he is having trouble moving files from one folder to another. During routine
monitoring you discover that Andy Booth is attempting to move files from a child folder to a parent folder.
When he double-clicks the parent folder to view its contents, the child folder appears instead. The only way he can move the files is to open two instances of My Computer.
What should you do to ensure that Andy Booth can open multiple folders from one instance of My Computer?
10.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003 and all client computers run Windows XP Professional.
Certkiller .com uses a third-party virtual private network (VPN) device that is not configured to accept IPSec VPN connections.
A Certkiller .com user named Amy Walsh is a member of the Research and Development department. Amy Walsh complains that every time she attempts to remotely connect to the company network, she receives
the following error message.
During a routine maintenance, you discover that Amy Walshused the New Connection Wizard on her client computer named Certkiller -WS270 to create a VPN connection to the new company network. Amy Walsh
then changed some of the VPN connections settings.
What should you do to ensure that Amy Walsh can always establish a VPN connection to the company's VPN device?
Server 2003 and all client computers run Windows XP Professional.
Certkiller .com uses a third-party virtual private network (VPN) device that is not configured to accept IPSec VPN connections.
A Certkiller .com user named Amy Walsh is a member of the Research and Development department. Amy Walsh complains that every time she attempts to remotely connect to the company network, she receives
the following error message.
During a routine maintenance, you discover that Amy Walshused the New Connection Wizard on her client computer named Certkiller -WS270 to create a VPN connection to the new company network. Amy Walsh
then changed some of the VPN connections settings.
What should you do to ensure that Amy Walsh can always establish a VPN connection to the company's VPN device?