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1.
You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Certkiller .com user named Kara Lang uses a Windows XP Professional client computer named Certkiller -WS273. Kara Lang uses Microsoft Outlook 2002 to send e-mail messages. Kara Lang wants Certkiller -
WS273 to be configured to view Microsoft Outlook shortcuts on the left side of the Microsoft Outlook window when ever she is busy with e-mail messages.
Which option should be used on the View menu of Microsoft Outlook?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
A Certkiller .com user named Kara Lang uses a Windows XP Professional client computer named Certkiller -WS273. Kara Lang uses Microsoft Outlook 2002 to send e-mail messages. Kara Lang wants Certkiller -
WS273 to be configured to view Microsoft Outlook shortcuts on the left side of the Microsoft Outlook window when ever she is busy with e-mail messages.
Which option should be used on the View menu of Microsoft Outlook?
2.
You work as a desktop technician at Certkiller .com. The Certkiller .com network consists of a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000
Server and all client computers run Windows XP Professional and Microsoft Office XP.
Ally Wagner is the CEO of Certkiller .com and uses a client computer named Certkiller -WS272. You have been instructed to add a new personal folder to Microsoft Outlook 2002 for Ally Wagner.
What should you do?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000
Server and all client computers run Windows XP Professional and Microsoft Office XP.
Ally Wagner is the CEO of Certkiller .com and uses a client computer named Certkiller -WS272. You have been instructed to add a new personal folder to Microsoft Outlook 2002 for Ally Wagner.
What should you do?
3.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000
Server and all client computers run Windows XP Professional and Microsoft Office XP.
Andy Reid is the manager of the Finance department at Certkiller .com. Andy Reid needs to send a confidential report to members of the board. Andy Reid attempts to encrypt the message to ensure that no
unauthorized recipients can read the e-mail.
He encrypts a test message and sends it to his secretary. However, the secretary reports that the message was not encrypted.
Andy Reid contacts you for assistance. He wants to ensure that he can send encrypted e-mail messages.
What should you do?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000
Server and all client computers run Windows XP Professional and Microsoft Office XP.
Andy Reid is the manager of the Finance department at Certkiller .com. Andy Reid needs to send a confidential report to members of the board. Andy Reid attempts to encrypt the message to ensure that no
unauthorized recipients can read the e-mail.
He encrypts a test message and sends it to his secretary. However, the secretary reports that the message was not encrypted.
Andy Reid contacts you for assistance. He wants to ensure that he can send encrypted e-mail messages.
What should you do?
4.
You work as a desktop support technician at Certkiller .com. The Certkiller .com network contains a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
2000 Server and all client computers run Windows XP Professional.
A Certkiller .com user named Andy Booth uses a client computer named Certkiller -WS270. Andy Booth uses Microsoft Outlook 2003 to send e-mail messages to users on the Certkiller .com network. Some of the
messages Andy Booth sends contain critical information. Andy Booth wants to ensure that only authorized recipients can read his e-mail messages. He also wants the recipients of his e-mail messages to be warned
if the message was tampered with enroute to the recipient's inbox.
What should Andy Booth do?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
2000 Server and all client computers run Windows XP Professional.
A Certkiller .com user named Andy Booth uses a client computer named Certkiller -WS270. Andy Booth uses Microsoft Outlook 2003 to send e-mail messages to users on the Certkiller .com network. Some of the
messages Andy Booth sends contain critical information. Andy Booth wants to ensure that only authorized recipients can read his e-mail messages. He also wants the recipients of his e-mail messages to be warned
if the message was tampered with enroute to the recipient's inbox.
What should Andy Booth do?
5.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003. All the client computers run Windows XP Professional and Microsoft Office XP.
A Certkiller .com user named Kara Lang is a member of the Research department. Kara Lang complains that when she scrolls through a Microsoft Word document that contains graphics, the graphics display becomes corrupted.
What should you do first to ensure that the graphics do not appear corrupted when Kara Lang scrolls through Word documents?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003. All the client computers run Windows XP Professional and Microsoft Office XP.
A Certkiller .com user named Kara Lang is a member of the Research department. Kara Lang complains that when she scrolls through a Microsoft Word document that contains graphics, the graphics display becomes corrupted.
What should you do first to ensure that the graphics do not appear corrupted when Kara Lang scrolls through Word documents?
6.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003. All the client computers run Windows XP Professional and Microsoft Office XP.
A Certkiller .com user named Rory Allen is a member of the Sales department. Rory Allen complains that
Office applications display animated characters when he accesses Help. Rory Allen wants Office to permanently stop displaying the Help character.
What should you instruct Rory Allen do to configure Office so that the character is no longer displayed?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003. All the client computers run Windows XP Professional and Microsoft Office XP.
A Certkiller .com user named Rory Allen is a member of the Sales department. Rory Allen complains that
Office applications display animated characters when he accesses Help. Rory Allen wants Office to permanently stop displaying the Help character.
What should you instruct Rory Allen do to configure Office so that the character is no longer displayed?
7.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003. All the client computers run Windows XP Professional and Microsoft Office XP.
A Certkiller .com user named Andy Booth is a member of the Research and Development department. One morning Andy Booth complains that he receives a document containing mechanical drawings for a new design, but the document will not open on his computer.
What should you do to ensure that Andy Booth can open the document?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003. All the client computers run Windows XP Professional and Microsoft Office XP.
A Certkiller .com user named Andy Booth is a member of the Research and Development department. One morning Andy Booth complains that he receives a document containing mechanical drawings for a new design, but the document will not open on his computer.
What should you do to ensure that Andy Booth can open the document?
8.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named
Kara Lang has contacted you. Kara Lang has upgraded her second computer from Microsoft Windows 98 to Microsoft Windows XP Home. She needs to use a financial application that does not run on Windows XP
Home. On her other computer she used to configure the application to run on Windows XP in Windows 98 mode. Kara Lang cannot remember how to invoke the necessary tool.
What should you do?
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server and all client computers run Windows XP Professional.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named
Kara Lang has contacted you. Kara Lang has upgraded her second computer from Microsoft Windows 98 to Microsoft Windows XP Home. She needs to use a financial application that does not run on Windows XP
Home. On her other computer she used to configure the application to run on Windows XP in Windows 98 mode. Kara Lang cannot remember how to invoke the necessary tool.
What should you do?
9.
You work as a desktop technician at Certkiller .com. The Certkiller .com network contains a single Active
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named
Amy Walsh has contacted you. Amy Walsh has just upgraded a Windows 98 client computer named
Certkiller -WS272 to Windows XP Home. Before the upgrading she installed a graphics application, which worked fine. After the upgrade she received a dialog box stating that she should set the display to 640
Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows 2000 Server.
Certkiller .com contains a Desktop Support team which you are part of. A Certkiller .com customer named
Amy Walsh has contacted you. Amy Walsh has just upgraded a Windows 98 client computer named
Certkiller -WS272 to Windows XP Home. Before the upgrading she installed a graphics application, which worked fine. After the upgrade she received a dialog box stating that she should set the display to 640
10.
You work as the network administrator at Certkiller .com. The Certkiller .com network consists of a single
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003. All the client computers run Windows XP Professional and Microsoft Office XP.
A Certkiller .com user named Dean Austin works from home. Dean Austin upgrades his computer named
Certkiller -WS290, from Windows 98 to Windows XP Professional. Dean Austin complains that a mission- critical custom application no longer works on his computer. He states that the application will not start, but it does not display any error messages.
During an investigation you discover that the custom application is a 32-bit Windows application that does not use the Windows registry. You confirm that the application is compatible with Windows XP Professional.
What should you instruct Dean Austin to do to ensure that the custom application can successfully run on the user's computer?
Active Directory domain named Certkiller .com. All servers on the Certkiller .com network run Windows
Server 2003. All the client computers run Windows XP Professional and Microsoft Office XP.
A Certkiller .com user named Dean Austin works from home. Dean Austin upgrades his computer named
Certkiller -WS290, from Windows 98 to Windows XP Professional. Dean Austin complains that a mission- critical custom application no longer works on his computer. He states that the application will not start, but it does not display any error messages.
During an investigation you discover that the custom application is a 32-bit Windows application that does not use the Windows registry. You confirm that the application is compatible with Windows XP Professional.
What should you instruct Dean Austin to do to ensure that the custom application can successfully run on the user's computer?