Microsoft-Microsoft Dynamics CRM 2013 Applications Set 1

1.

Which service schedule component should you use to measure skill levels?

resource group resources capacity planning selection rule

2.

What role do keywords play in the Knowledge Base?

Keywords are only used to manage the Knowledge Base. Keywords relate similar cases to each other Keywords are used to search for articles. Keywords define the subject tree.

3.

A user reports that he cannot delete a Knowledge Base article template. You need to ensure that the user can delete the template. What should you do?

Delete all articles associated with the article template. Unpublish the article template. Ensure that the user has the Delete Article permission enabled. Deactivate the article template.

4.

Which action is possible directly from the All Contracts view?

Delete an active contract by using the Delete button. Delete a canceled contract by using the Delete button. Set an on-hold contract to Active by using the Release Contract button. Set an on-hold contract to Active by using the Activate button.

5.

Where can a user locate a list of recently updated records?

the My Activities view the sales dashboard the What's New view rollup queries

6.

Which benefit does service scheduling NOT provide?

A predictable workload for employees Reliable time estimates for customers A designated service manager Firm appointments

7.

You delete a Lead record. By default, what happens to records that are related to the Lead record?

All related activities, posts, and notes are disabled. All related records are deleted. All related activities, posts, and notes are deleted. All related records remain unaffected.

8.

You have a Contract that has a status value of Active. One of the contract lines references an incorrect product. You need to correct the contract line. What should you do?

Open the contract line and replace the value in the Product field with the correct product. Delete the contract line. Add a new contract line that has the correct product. On the active contract, add a new contract line that has the correct product. Cancel the contract line thathas the incorrect product referenced. Copy the active contract, In the newly created draft contract, update the Product field for the affectedcontract line. Activate the new contract and then cancel the invoiced contract.

9.

Which condition must be true before you can close a case?

The case must NOT be marked as high priority. All knowledge base articles that the case references must be active. All activities that are related to the case must be in a closed state. All activity parties for activities that are related to the case must be active customers.

10.

You plan to add an existing product as an additional line item to an active order. Which statement is true?

The updated total amount is displayed only after you click the Recalculate button. The updated total amount is automatically re-calculated and displayed. You cannot add additional items to an active order. The updated total amount is displayed only after you click the Save button.

Microsoft-Microsoft Dynamics CRM 2013 Applications Set 1

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Microsoft-Microsoft Dynamics CRM 2013 Applications Set 1

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