Microsoft Dynamics CRM Application

You create a new user. Which record will Microsoft Dynamics CRM automatically create for the user?

You create a chart on your personal dashboard. The chart displays the service technician's monthly goals for case resolution. You need to make this chart available on another dashboard. What should you do?

You are the team lead in a large call center. You want to know the originating source for the majority of your team's cases. You need a report that includes the following information: The number of cases each of your team members owns by Origin (Phone, Email, Web) The percentage of cases owned as a proportion of total cases by Origin Which report should you use?

You need a dashboard that shows your cases only. Which dashboard should you use?

You create a personal dashboard to help manage your service cases. You need to make the dashboard available to your coworker. What should you do?

Employees in your organization create opportunities in Microsoft Dynamics CRM by using various currencies. You need a report that uses the company's base currency to show the value of all open opportunities. What should you do?

You configure a connection to Microsoft Social Listening but cannot see social insights data in Microsoft Dynamics CRM. What should you do to make social insights visible in Dynamics CRM?

Your customer wants to purchase 1,000 units of your best-selling product. Which type of record in Microsoft Dynamics CRM should you create?

You view the service calendar with the resource view applied. You notice a box with the number two in it. What does this information identify?

You are implementing Microsoft Dynamics CRM. Your company delivers training for customers on various topics. Not all trainers are capable of delivering all training classes. You need to ensure that each training service is associated with the required resource. What should you create?