You are the administrator of your company network, and you have just completed the installation of Microsoft
Dynamics CRM server on the computer SALES01. Members of the sales department have started to use
Microsoft Dynamics CRM, using the url http://crm. One salesperson complains that he cannot connect to the
CRM server, because whenever he tries to connect, Internet Explorer starts and then immediately closes.
You need to ensure that the salesperson can connect to the CRM server. What should you do? Choose the 2
that apply.
You are a CRM consultant working for a customer, where email traffic is processed exclusively by Exchange
2003. Half of their employees are CRM users and half are not. The marketing department sends emails to
contacts informing them of special offers, and the IT department uses CRM Service Management functionality.
Users send support request emails to support@contoso.com. Emails to this address are received by all
members of the IT support team, as well as in a shared location within CRM.
Earlier today, the IT staff restored Active Directory from a two-week old backup, and now Microsoft Dynamics
CRM is not working properly. Which of the following CRM objects should you check for corresponding objects
in Active Directory?
Choose the 2 that apply.
You are installing Microsoft Dynamics CRM 4.0 and are manually adding the user and computer accounts to
security groups. The CRM server, SQL server, Exchange server, Reporting Services server and Domain
Controller are all different computers. To which two security groups must you add the computer account of the
CRM server? Choose the 2 that apply.
You are the administrator of your company's Microsoft Dynamics CRM 4.0 system. You have been making changes to some of the email configuration settings for a group of users who are moving from one office to another. However, the changes do not take effect. What action must you take in order to force the changes to happen?
You are planning your installation of Microsoft CRM 4.0. You are selecting the operating system platform for the
CRM server. On which of the following servers can you install Microsoft CRM 4.0? Choose the 2 that apply.
Your company has purchased new servers for Microsoft SQL Server 2005 and Microsoft Exchange Server 2007, as part of the infrastructure that will work with Microsoft CRM 4.0. Because these are business critical applications, it has been decided that both will be clustered. Which of the following configuration options should you choose?
You are the administrator of your organization network. A colleague wants to install Microsoft Dynamics CRM
Server 4.0. You agree to let them do this but you do not want to give your colleague Domain Administrator
privileges. Which of the following privileges will they require?
Choose the 2 that apply.
You are working with a trial version of Microsoft Dynamics CRM 4.0. Your users have been entering data. You would like to upgrade to a production version. Which of the following must be set correctly in order to avoid a reinstallation of the product?
You are the administrator for your organization and are about to install Microsoft Dynamics CRM 4.0. The company expects heavy use of the system, so you have determined that you need to put the Application server role, the Platform server role and the other server roles on three different physical server computers. How can you do this?