Microsoft Dynamics CRM 4.0 Applications Set 3

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Microsoft Dynamics CRM 4.0 Applications Set 3

You are an Accountant working for a manufacturing company. You want to record the name of your contact at the energy supplier to your company in Microsoft Dynamics CRM 4.0. What is the best way to record this in Microsoft Dynamics CRM 4.0?

Create a contact record detailing your supplier contact and in the details tab under the description enter any details about the supplier. ✘ Create an account record with a relationship type of supplier and record your supplier contactlinked to the account. ✘ Ask your administrator to create a new entity to record suppliers to separate them from yourcustomers. ✘ Create a sub-account record for the supplier so that these accounts are not mixed with thosefor customers. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You are a sales representative for a company which trades in the US and Canada. You work in the Canadian office. One day you receive a call for a urgent order for immediate delivery. You record the name and customer details, select Canadian Dollars for the currency and the standard price list for that customer. You save the order. You then ask for the details of the products they want to purchase, and are told that it is the same list of three products that were recorded on an opportunity two weeks ago by a colleague operating in the US office for your customer's US office. How can you record the products most efficiently?

In the Order, from the Actions menu select Get Products, and then select the Opportunity that contains the products. ✘ Cancel the Order. Navigate to the Opportunity, and create an Order from it. ✘ Navigate to the Opportunity. Export the Products from it. Import the Products to the Order. ✘ Using the Opportunity lookup on the Order, select the Opportunity that contains the Products. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You are a sales rep working for a small manufacturing company. The Sales Director wants to be able to record information about lost sales for analysis purposes. You have just lost a sale to a competitor. What is the best way of recording this information?

Close the Opportunity with a status of lost and a status reason of out-sold. Record the details of the competitor in the description. ✘ Open the Opportunity select Competitors and add the business you lost the sale to. Then closethe Opportunity as lost and out-sold. ✘ Close the Opportunity with a status of lost and a status reason of out-sold. Use the look upcompetitor field to select the business you lost to. ✘ Close the Opportunity as with a status of lost and a status reason of canceled. Use the look upcompetitor field to select the business you lost to. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Which of the following records are synchronized between Microsoft Outlook and Microsoft Dynamics CRM? Choose the 2 that apply.

Contacts Accounts Notes Tasks

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You are a sales representative of a company with a thousand different product lines. A valued customer passes on the name of a company, and a person at that company, who your customer thinks may be interested in some of your products. You need to record the details in Microsoft Dynamics CRM 4.0. How should you do this?

Create a new contact and create a follow up call to establish the product interest. ✘ Create a new contact and create a relationship with your valued customer. ✘ Create a new account and a new contact record and an opportunity record so that you canrecord the details of the products they are interested in. ✘ Create a new lead with a follow up call to establish the product interest. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You manage the product catalog for your organization which is using Microsoft Dynamics CRM 4.0. You have been asked to set up the product catalog for products. The products are sold in single units, and in three different currencies: Euros, Dollars, and Yen. The product is available to members of a trade association at a 10% discount of the price available to other customers. How should you set up the price list information?

Set up two price lists: one for members and one for non-members. Record the prices for each of the three currencies within each price list. ✘ Set up six price lists: three for members (one for each currency), and three for non-members(one for each currency). ✘ Set up one price list. Record the prices for each of the three currencies within the price list.Create a discount list for members. ✘ Set up one price list. Record the prices for each of the three currencies within the price list.Create a discount list for members. ✔

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

You are working for Company.com and want to create a list of accounts with outstanding opportunities where you can see the Account name, Sales territory, Opportunity topic and estimated revenue. How should you do? Choose 2

Create an Advanced Find on Accounts. Select the columns you need. Save the Advanced Find. Create an Advanced Find on Opportunities. Select the columns you need. Save the AdvancedFind. Use Account as the primary entity after creating a report. Use Opportunity as the primary entity after creating a report.

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

Which of the following are features of a quick campaign? Choose the 2 that apply.

A particular quick campaign can target both accounts and contacts. Campaign costs can be tracked. Campaign responses can be tracked. A quick campaign can have one campaign activity.

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Answer & Solution

Answer: Option B

Solution:

It provides fallback for IE8.

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Microsoft Dynamics CRM 4.0 Applications Set 3

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