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Detail Form
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1.
You need to select a Dynamics 365 for Customer Engagement application to help your organization effectively track, manage, and deliver project-based services. Which application should you select?
2.
You are an administrator in Dynamics 365 for Customer Engagement apps. You need to create solution components using customization tools.
Which two components can be included in a solution? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
3.
This question requires that you evaluate the underlined test to determine if it is correct. The Customer Service Hub app is available on desktop browser and on a mobile device. It can be used for managing cases and knowledge articles. Review the underlined text. If it makes the statement correct, select "No change is needed". If the statement is incorrect, select the answer choice that makes the statement correct.
4.
You need to use Microsoft Flow to perform data-management tasks when users interact with records in Dynamics 365.
Which three types of triggers can you use? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
5.
A company wants to automatically send a company-wide email every Sunday to remind employees to submit expenses. You need to configure the Microsoft Flow type that requires the least amount of user interaction and the highest level of consistency. Which Flow type should you configure?
6.
You need to enable users to export and import data that is in bank and payroll files in Dynamics 365 for Business Central. What should you set up?
7.
You review your current open cases in Dynamics 365 for Customer Service. When should you use parent/child cases?
8.
This question requires that you evaluate the underlined text to determine whether it is correct. A user who can access records in Dynamics 365 for Customer Service Hub is able to access the same records in the mobile app automatically. Review the underlined text. If it makes the statement correct, select "No change is needed". If the statement is incorrect, select the answer choice that makes the statement correct.
9.
You need to implement Microsoft Business Applications along with the Microsoft Power platform.
Which three Microsoft Azure services are part of the Power platform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
10.
A company deploys several preview features for Dynamics 365 for Customer Engagement. Which statement represents the design and functionality of the preview features?