You need to prepare field agents to use the Field Service application in both online and offline mode.
Which behavior should you highlight for the field agents?
A field service agent is performing maintenance work on Internet of Things (IoT) devices that are located at a customer site. The devices are reporting readings in real time.
Why is the agent only able to see a limited amount of data from the devices?
You monitor a specific piece of equipment by using Connected Field Service. You need to add several components to the piece of equipment.
What should you do?
You are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing work orders.
What should you define?
You need to assign resources to a work order based on proximity to a service location.
Which two tools can you use? Each correct answer presents a complete solution.
A field technician is completing a job and getting ready to drive to the next job. The dispatcher needs to provide the technician with driving directions.
What should the dispatcher do?