Microsoft Dynamics 365 Customer Engagement Core Set 2

You are a Dynamics 365 administrator for a bookstore. The sales team wants to add information about previous purchases to emails, when they correspond with customers. You need to provide the sales team the ability to search relevant information from Dynamics when they email a customer from Outlook. What needs to be installed in Outlook?

You are a Dynamics 365 for Customer Service developer. You need to configure a new solution. What should you configure in the new solution?

You are a Dynamics 365 for Customer Service system administrator. Users report that a subgrid from the Onsite Goals custom entity takes a very long time to load on the Account records page. You need to improve the query load time and optimize the Onsite Goals entity. Which action should you perform?

You are a Dynamics 365 for Customer Service system administrator. You set up server-side synchronization. You plan to deploy the Dynamics 365 App for Outlook after users have received training. Users do not have administrator rights. You need to identify which method you would use to deploy Dynamics 365 App for the trained users. Which method will accomplish this goal?

You are a Dynamics 365 for Customer Service system administrator. You receive an email notification that you have reached 80 percent of your Dynamics 365 storage limit. You perform the following actions to free up space:
Delete known items that use large amount of storage.
Perform bulk deletes on suspended system jobs.
Delete audit logs older than six months old.
Delete email attachments older than two years old.
The total storage used indicator shows that the storage amount has not changed after you perform the actions.
You need to determine why the storage amount has not changed. What is the cause?

The sales team plans to create printed materials to be handed out each month during on-site visits with clients. The materials must include client-specific information and statistics from Dynamics 365. You need to ensure that sales team members can create the materials. Which technology should you implement?

An organization plans to create a hierarchy to categorize products and sales literature. You need to implement subject trees to create the hierarchy. What should you create?

You are a Dynamics 365 for Customer Service developer. You have a solution that uses release version 2.4.2.6. You clone the solution and apply an update. You must assign the cloned solution a new version number using the Microsoft recommended versioning system. You need to set the version number for the new solution. Which version number should you set?

You manage a Dynamics 365 for Customer Service instance. You must modify the unit price from two decimal places to four decimal places. You need to ensure the unit price displays with four digits after the decimal. What should you configure?

You manage Dynamics 365 for Customer Service Development, Test, and Production instances. You use an unmanaged solution to develop customizations and deploy the customizations to a Production instance. Several deployed customizations do not meet legal standards. You delete the unmanaged solution and the customizations remain. You need to remove the customizations. What should you do?