1.
What does the platform layer use to protect itself from changes to the underlying database structures?
2.
Which of the following statements are True regarding testing and maintaining your workflow rules?
3.
Which of the following events are available to trigger client-side actions?
4.
What parts of the Microsoft CRM application can be customized using the System Customization Tools?
5.
Communication between the application layer and the platform layer is accomplished using which technology?
6.
If multiple workflow rules exist for an object, then how does Microsoft CRM determine the sequence in which the rules should be applied?
7.
When viewing an Account Record in Microsoft CRM, users can click on the Contacts button to display a list of Contacts linked to a particular Account. To customize this Contacts view, which of the following areas of system customization needs to be customized?
8.
Users with which license can view Service and Admin reports?
9.
Communication between the application layer and the platform layer is accomplished using which technology?
10.
You plan to customize your Microsoft CRM application. However, as a safety precaution, you wish to back up your current XML configuration prior to making your changes.
Which of the following Deployment Manager tools would you use to back up your existing XML configuration?