Microsoft CRM 1.2 Applications Professional Set 6

Reports ✘ Service ✘ Settings ✘ Workplace ✔

Envelopes ✘ Invoices ✘ Letters ✘ Mailing Labels ✔

Notes may be shared with other application users. ✘ Notes are always parented by another record. ✘ Sales Professional is required to use Notes and Attachments. ✘ Notes and attachments can only be added to Accounts, Contacts and Opportunities. ✔

Activities Cases Opportunities Territories

1 ✘ 2 ✘ Unlimited ✔

1 ✘ 3 ✘ 5 ✘ Unlimited ✔

Associate a Contract to the Case ✘ Create an Activity associated to the Case customer ✘ Associate a Knowledge Base article to the Case ✘ Close any Activities associated to the Case ✔

Add a Case ✘ Add Contract Line Items ✘ Create an Account ✘ Select a Contract Template ✔

Cancel the Price List to make it unavailable ✘ Deactivate the Price List to make it unavailable ✘ Delete the Price List to make it unavailable ✘ Set the Price List end date so that the Price List is unavailable when it reaches the date ✔

Contacts can only have one parent Account Accounts can parent many other Accounts Accounts can have many parent Accounts Accounts can parent many Contacts