1.
A potential client wants to do a better job of managing and monitoring user activity across mainframe and distributed environments. The client also must manage the impact current legislation and regulations have on IT (such as HIPPA or Basel-II). Which recent Tivoli acquisition addresses these challenges?
2.
A new IT director wants a way to get a comprehensive look at the current IT processes and to receive recommendations on which processes require immediate improvement. Which free product from the IBM website should the IT director download, install, and utilize to accomplish this?
3.
In the latest IT Service Management platform, which Tivoli product performs the auditing of authorized configuration items and deployed configuration items?
4.
A client has recently completed an IT risk analysis exercise. It addressed elements such as IT security, reliability, scalability, and recoverability. From the results of this analysis, a Service Improvement Project was created. On which area of ITIL is this client focusing?
5.
A client receives a customer service complaint about critical, internally-developed, business-critical applications. The complaints include inadequate testing, late implementations, and application changes that were made without appropriate approval. These complaints indicate that the client has inadequate management of which ITIL process?
6.
In a meeting with IT directors of various companies, there is discussion about providing end users with a structured and searchable database of services available. Automated order fulfillment through automation of IT processes is also discussed. Which Tivoli product and subcomponent is the topic of this meeting?
7.
Which categories are the primary focus of Strategic Asset Management?
8.
What is the primary objective of Enterprise Asset Management?
9.
Which organizations would benefit most from the Enterprise Asset Management solution?
10.
The boiler water needs to be treated regularly in a power plant. This requires bulk purchase of chlorine with intermittent release quantities on an as-needed basis to appropriate boiler units. Which Maximo applications meet these requirements?