Customer satisfaction with a new and rather complex product introduced by a company is extremely poor and is affecting sales of the product. The call center is taking too long to handle questions and product experts are not always easily accessible. The goal is to quickly reduce customer complaints. Which actions should be recommended?
A recent strategic corporate directive is demanding a decrease in the operational budget of a cargo airline by 2%. The CIO has indicated a shift to SOA can help gain efficiencies in development costs. The company has just signed a partnership with a package delivery company that requires integration between the systems of the two companies. When preparing for SOA adoption, what is most important to document to show Return on Investment (ROI) from the shift to SOA?
A company has prioritized their most important requirements for SOA to be the need to speed up integration, reduce application redundancy and provide the flexibility to change service implementations. Which type of project should be recommended?