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1.
IBM SmartCloud Control Desk V7.5 provides new user interlaces of simplified and expert for the Service Requests, Incidents, and Changes applications. How can user access to the desk agent simplified view be revoked?
2.
A customer is going through an internal quality audit. The auditor is asking for evidence showing that e-mails have been sent from Service Request and Incident applications. Knowing this information can be pulled from the Communication Log sub tab, which statement is true?
3.
When the Service Provider add-on is installed, which statement is true about a customer-specific solution in IBM SmartCloud Control Desk V7.5?
4.
Which statement is true of statuses on job plans?
5.
When a Ticket Template includes a Job Plan and is applied to an Incident, where will the tasks be listed?
6.
Which feature remains disabled by activating the mxe.LDAPUserMgmt property when using the LDAP-based authentication configuration?
7.
Where can a user with proper privileges go to remove the My Requests section from the Self Service Center application?
8.
Which integrated feature of IBM SmartCloud Control Desk V7.5 enables a service desk analyst to take control of user workstations in order to analyze and solve problems?
9.
How is the Self Service Center enabled to show the user the assets that are associated to them as custodian?
10.
The Weight field is used in the calculation of which option when working with questions for surveys?