IBM SmartCloud Control Desk V7.5 Fundamentals

Events are logged into a SystemOut.log file. ✘ To log events from external monitoring systems. ✘ To track the event of the selected components only. ✘ It helps to identify potential issues by tracking the overall usage of the application. ✔

XLS ✘ TXT ✘ PDF ✘ CSV ✔

The administrative workstation must be on a Windows platform. ✘ The administrative workstation is an optional SCCD component. ✘ SCCD EAR files must be generated on the administrative workstation. ✘ The middleware installation program only works on the administrative workstation. ✔

Each end user has one and only one Start Center. ✘ Limits and tolerances are defined at the system level. ✘ End users may go directly to the Service Request application after logging in. ✘ The member of a security group that has the option selected Independent of Other Groups? Cannot be amember of other security groups. ✔

Roles ✘ Users ✘ People ✘ Supervisors ✔

Request a New Service - Request a new asset or service ✘ Create Request- Description and details of the new request ✘ Report an Issue - Create a new service request to report an issue ✘ Frequent Request- Easy access to the services most often requested ✔

Incident ✘ Problem ✘ Service Request ✘ Process Request ✔

It deploys EAR files. ✘ It manages authorized assets. ✘ It manages configuration item spaces. ✘ It plans an IBM SmartCloud Control Desk deployment. ✔

Incident ✘ Report an Issue ✘ Service Request ✘ Self Service Center ✔

Data restriction is configured. Site B is not authorized to the user. Site B is not assigned in person groups that the user is in. Site B is not authorized in security groups that the user is in. Security groups that the user is in are not authorized for the Asset application.