IBM ICS Social Software Sales Mastery Test v2 Set 1

1.

What is the flagship (leading product) of IBM social software?

IBM WebSphere IBM Connections IBM Lotus Quickr IBM Tivoli Manager

2.

What capability allows for more than one person to create and update a site that contains helpful information like a FAQ (Frequently Asked Question) in IBM Connections?

Journals Forums Wikis Blogs

3.

Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?

IBM Connections IBM Lotus Protector IBM Tivoli Manager IBM Lotus Symphony

4.

What can you tell your customer about what is happening in the marketplace?

The world is becoming less instrumented and interconnected. The world is becoming more instrumented, interconnected, and intelligent. The world is becoming simpler and focused. The pace of adoption of new technologies is slowing down.

5.

What is Web 2.0 all about?

Web 2.0 is about helping clients realize their weaknesses through information sharing and hardware integration. Web 2.0 is about connecting computers and making technology more efficient for computers. Web 2.0 is about connecting people and making technology efficient for people. Web 2.0 is no longer relevant and should not be discussed.

6.

What in IBM Connections provides "crowd-sourcing" - a great way to gather structured feedback and promote ideas from the community?

Information center Forums Profiles Ideation blogs

7.

Which feature of IBM Sametime can be easily translated into quick return on investment for your customers?

Reduce travel costs due to meetings and reduced phone line charges from telephony Color-coded status indicators Ability to integrate with Microsoft products Support for key video and audio codecs

8.

Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?

The ability to see the sender of an e-mail is online right from your inbox and chat right away Standards-based APIs Rich-text support in chat Broad support of industry leading vendors

9.

What activity is a good Call to Action for you to have as the result of a Social Business Agenda session with a customer?

Return to hone the selling strategies you have known for years. Review the features in the latest product releases to be ready for a customer product pitch. Work with your customer to identify which business process might be the highest priority for becominga Social Business. Continue to focus your interaction with IT; they are the ones who buy our software

10.

What should you do when a callback meeting is requested by a potential customer?

Deep dive into the technologies Follow up with fancy product brochures Tell them what you're going to show them, show them, and then follow up with a customer or personalexample Prepare a lengthy slide deck and read each word on every page

IBM ICS Social Software Sales Mastery Test v2 Set 1

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IBM ICS Social Software Sales Mastery Test v2 Set 1

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