A customer needs to send e-mails to end users whenever they submit a service request to tell the end user that the service request has been submitted Which applications should be used to fulfill this request?
A customer would like end users to be able to submit service requests to multiple e-mail addresses. For example, facilities service requests should be sent to facilities@xxx.com and IT requests should be sent to IT@xxx.com. How should this be done using Tivoli process automation engine?
A company has a large project with a work order hierarchy structure where each work unit has its own work plan requirements. A client wants the work plans for these projects to use planning templates. These templates can be reused across organizations and system actions and will generate the work order hierarchies for these job plans. Which approach meets the business requirement?
A company has a business requirement to limit the range of numeric values in the Work Order Priority field to between 1 and 5, so that it can be compared to a similar range given to the Asset / Location Priority field. Which type of domain and Application Designer control should be used?