IBM Exceptional Web Experience Sales Mastery v1 Set 2

1.

Which of the following is NOT a concern facing Retail companies that WebSphere Portal can assist with?

Competition - simplify to gain competitive advantage Communication - find the right experts to talk to Complexity - dealing with complex and numerous supply chains Cooperation - competing stores need to work together

2.

Which of the following is NOT a good use of the Industry Templates?

Looking at how the solution is crafted for ideas on how to integrate products together Customizing the templates to implement at your customer site Demo the templates to your customer to show an example of an Exceptional Web Experience Only showing them to customers who fit exactly in that industry

3.

Which of the following is NOT a concern facing Banking and Financial firms that WebSphere Portal can assist with?

Increasing transparency of their operations Resolving trust issues Mobile banking solutions Offering fee-free ATM usage

4.

Which of the following is NOT a benefit of a NOW engagement?

Customers get up and running quickly to see the value of an Exceptional Web Experience. The IBM Business Partner who installed the NOW engagement will probably be chosen when customerwants to expand solution. Methodology is backed by IBM. Only available from ISSL (IBM Software Solutions for Lotus).

5.

IBM Customer Experience Suite is ________________.

IBMs premiere full-featured offering licensed for customer, partner, or citizen-facing applications (extranet usage only) IBM's premiere full-featured offering licensed for human resources, sales or marketing applications(intranet usage only) A vision statement on the direction of future products to enhance the Exceptional Web Experience An offering of WebSphere Portal limited to a single server installation and does not include clustering

6.

Which are the two primary types of packaging preferences that customers tend to buy?

Integrated Suites & Base Platform plus Add-ons Base Platform & Base Platform plus Add-ons Cloud & Software as a Service Shrinkwrapped &3.5"floppy discs

7.

What would NOT be a recommended next step to prepare for a customer call to sell Exceptional Web Experience?

Prepare a proposal that shows the business value from the very beginning Make sure you're engaging with the right department, the actual decision makers Take advantage of the links, the references, the resources that IBM has to offer to build your proposal Utilize a telemarketing script to cold call customer lists

8.

Where can you find the IBM Lotus and WebSphere Portal Business Solutions catalog as well as the latest Lotus software code to demo Lotus Software?

IBM Green Planet IBM Bluepages Lotus Greenhouse Lotusphere

9.

Which of the following is NOT a recommended entry point when exploring customer opportunities?

Marketing focused on deepening client relationships Information Technology (IT) revamping their security protocols Human Resources (HR) or Operations concerning employee workforce optimization Product and Service Development concerns about operational effectiveness

10.

What is a key competitive advantage of WebSphere Portal?

WebSphere Portal requires you to use only IBM software causing vendor lock-in WebSphere Portal does not have official support and relies on a loose network of various companies forrandom updates WebSphere Portal is really just a front-end tool to push IBM's DB2 database Because of open standards, WebSphere Portal can integrate any other competing firms information asa content source

IBM Exceptional Web Experience Sales Mastery v1 Set 2

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IBM Exceptional Web Experience Sales Mastery v1 Set 2

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