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1.
An internet purchase process requires users to have the ability to cancel the order at any step in the process. The process analyst needs to model this requirement
for implementation. Which of the following elements should be used to model how to receive a cancellation event from an external process into the purchase
process?
for implementation. Which of the following elements should be used to model how to receive a cancellation event from an external process into the purchase
process?
2.
An organization is launching a unified approach for approvals across all its processes. The approval process will be modeled as a service that will be kept in an internal repository. Which element will a process analyst use to model an approval step in a process?
3.
A process analyst needs to model persons that may act as a Project Executive, Project Manager or Resource Manager depending on their skills. Which of the following is the BEST way to represent this requirement?
4.
A customer has made an internet purchase of two items. After submitting payment, the customer realizes that one of the items is not the one desired and decides to cancel only one item in the order. The company policy permits the customer to return an item with full refund within 10 days of purchase. Identify the BEST option
that describes how a process analyst needs to model these requirements in the purchase process.
that describes how a process analyst needs to model these requirements in the purchase process.
5.
A local task, called Prepare Package for Customer, needs to be expanded into a process consisting of several tasks, such as Wrap Package and Insert Coupon. These tasks are unique to the Prepare Package for Customer process. What should the local task be converted to?
6.
If the primary owner of a human task is not available to complete the task, what is required to ensure that an action will be taken on the task?
7.
A business process analyst needs to create a project file for sharing with the modeling team. What are the steps to create this file?
8.
A process analyst needs to determine the percentage of sales and marketing function related tasks in the current process. Which is the MOST appropriate way to identify these tasks?
9.
Which of the following represents an effective use of a template to model resources?
10.
In a credit card application process, there is a task to retrieve customer ID based on their information such as name, address and social security number. This task will be performed within many processes and its specifications are unlikely to change. Which of the following elements should be used to model this common task?