IBM Assessment Fundamentals of Applying Maximo Asset Management Solutions V3

1.

Which IBM SmartCloud Control Desk V7.5 offering is appropriate for a customer needing only a Service Desk and simple change management?

Everyplace Entry Edition Service Provider IBM SmartCloud Control Desk

2.

When a bulletin board message has been created and approved, what happens if no audience is specified?

An error is generated. The message will be visible to all users. The message will not be visible to any user. The message will only be visible to the creator.

3.

Which steps are required for a service desk agent to view all service requests reported by user J.DOE?

Go to the Service Desk module, open the Global Search application, type J. DOE in the search field, and click Search. Go to the Security module, open the Users application, open the J.DOE record, and navigate to ServiceRequests tab. Go to the Service Desk module, open the Service Requests application, type =. DOE in the Reported Byfield, and click Enter. For security purposes, a default installation of IBM SmartCloud Control Desk allows service desk agents tosee only service requests they have worked on.

4.

Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk V7.5?

Allow application of multiple SLAs Allow SLAs to be used in multiple sites Apply multiple SLAs based on ticket priority Use calendar for calculating escalation notifications

5.

Requests from the Service Catalog are often processed by which related process?

Service DeskProcess Request Fulfillment Process Service Provisioning Process Service Level Management Process

6.

How can a user view the topology of a configuration item (CI) affected by an incident?

From the incident record, navigate to the CI Topology tab From the incident record, open the Select Action menu, and select View CI Topology From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, andnavigate to the CI Topology tab Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number,click Enter, and navigate to the CI Topology tab

7.

Which property name is used to discover or debug long running statements?

mxe.mbocount mxe.db.QueryTimeout mxe.db.IogSQLTimeLimit mxe.webclient.asyncrendertimelimit

8.

What is one way to determine which software is installed?

Help > System Information Administration> Resources System Configuration > Logging Platform Configuration > System Properties

9.

Which IBM SmartCloud Control Desk applications best align to the Information Technology Infrastructure Libraryv3 Service Design process?

Catalog, Security, Escalation, and Incident Offerings, Service Request, Escalation, and Workflow Offerings, Catalog, Service Level Agreements, and Escalations Service Level Agreements, Service Requests, Incidents, and Offerings

10.

When installing an enterprise solution, which edition of IBM SmartCloud Control Desk can be installed?

Only Entry Edition Any product edition Only Everyplace Edition Only Service Provider Edition

IBM Assessment Fundamentals of Applying Maximo Asset Management Solutions V3

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IBM Assessment Fundamentals of Applying Maximo Asset Management Solutions V3

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