IBM Assessment Fundamentals of Applying Maximo Asset Management Solutions V3 Set 1

1.

Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk V7.5?

A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also providestraceable approvals and processes. A tool that helps customers manage, audit, and coordinate change and configuration\ managementprocesses using user interlaces and workflows that facilitate cross-silo cooperation. A tool that provides a comprehensive and modular approach to integrated service desk and service catalogmanagement enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.

2.

An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center. Where are these fields presented to the service desk agent when working the ticket?

Activities tab Specification tab Solutions Details tab Service Request tab in the Details section

3.

Which statement is true regarding Work Type settings?

Start and Complete Status are mandatory fields to create a work type. Work types can be defined Work Order, Change, Release, and Process Request record types. In order for Work Type settings to be available a restart of the MXServer application server is required. To access Work Type settings go to Administration> Organizations, find the desired Organization thenSelect Action> Labor Options > Work Type.

4.

What is a responsibility of the Service Catalog Designer?

To define which services are available to which users To provide Service Level Agreement details for catalog entries To determine which catalog views should be added or deleted To keep the entries aligned with the services in the IT Portfolio

5.

Which ticket type must be used to investigate the underlying cause of a set of issues?

Incident Solution Problem Process Request

6.

An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term?

Problem, Activities and Tasks, Change Problem, Change, Release, and Work Order Problem, Work Order, Change, and Job Plan Tasks Problem, Process Request, Change, and Work Order

7.

Where are the IBM SmartCloud Control Desk log files located?

\ibm\smp\logs \ibm\smp\maximo\tools\maximo /profiles/ctgAppSrv01/logs/M/Server /profiles/ctgAppSrv01/profiles/ctgDmgr01/logs

8.

Which three main capabilities are combined into IBM SmartCloud Control Desk V7.5?

Asset Management, Network Management, Event Management Change Management, Contract Management, Performance Management Asset Management, Change Management, Service Request Management Service Request Management, Discovery Management, Problem Management

9.

In IBM SmartCloud Control Desk the offerings support several approvals for fulfillment. Which record types can be used for fulfillment of the request after approval?

Work Orders, Releases, Change, and Tasks View Service Requests, Tasks, Incidents, and Activities Service Requests, Activities and Tasks, Work Orders, and Changes Process Request, View Catalog Request, Activities, and Work Orders

10.

What is an optional IBM SmartCloud Control Desk V7.5 component?

Database Directory server Application server Administrative workstation

IBM Assessment Fundamentals of Applying Maximo Asset Management Solutions V3 Set 1

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IBM Assessment Fundamentals of Applying Maximo Asset Management Solutions V3 Set 1

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