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1.
A municipal utility company, with a well-managed IT environment, created a Customer Query Service as a general purpose customer lookup service to provide one or more customer records associated with a variety of search criteria. The service is now used by both the call center and self-service Web application supporting power outage management. In the past, each application used different technologies to retrieve the information. Which additional management is required when introducing this service?
2.
An organization is adding composite services to the environment. The services are running across different environments and operating systems. When considering secure access, what is one of the additional challenges that must be considered?
3.
An organization is releasing functionality updates to portlets and new services on a daily cycle. However, code deployment is taking three days. This delay is leading to reliability and availability issues with the production environment. Apart from exploring the possibility of introducing a less aggressive release cycle, how can these issues be addressed?
4.
An organization deploys new services once a week. Though the deployments occur without incident, problem determination involving these new services is initially very difficult. When there is a fault, what can be done at initial deployment to ensure faster problem determination?
5.
If an organization follows the ITIL best practices when considering a change to an existing service, where should they find the existing consumers of the service and the instances in use?
6.
The IT organization for a government information office follows ITIL best practices. They use WebSphere Service Registry and Repository (WSRR) to manage the lifecycle of a service in their SOA. A mandate has been passed for the IT organization to manage and control the service environment, including relationships and configuration. Where should this new information be stored?
7.
In an organization that is adding services and has an Enterprise Service Bus (ESB), the plan is to charge for the usage of those services. What should the Solution Designer recommend to capture the usage data?
8.
A manufacturing company has a large environment where they are using WebSphere Message Broker as their Enterprise Service Bus (ESB). For the services that are provided to partners, a standard Service Level Agreement (SLA) of four seconds has been defined for the service response time. What should be recommended to determine if the SLAs are satisfied?
9.
A small company has recently developed a set of services to provide access to customer information. They have a mature management environment following the ITIL best practices. These services are being shared across a number of business units. The company wants to provide appropriate chargeback for use of these services. What should be recommended to provide this chargeback?
10.
An IT organization for a company has a mature management environment and follows the ITIL standards. They use WebSphere Process Server for business processes. The systems are performing as required but the business processes are not meeting executive management's expectations. What should the SOA Designer recommend for this environment?