1.
What should be the first step in troubleshooting a component that is not recognized by the system?
2.
What is the problem when a system suspends and locks up after every 15 minutes of inactivity?
3.
When a processor overheat message appears, what do you do first?
4.
You are unable to log into a TCP/IP network. Using IPconfig, you receive the subnet mask 0.0.0.0. What is the cause?
5.
After adding a MultiBay hard drive on a mobile unit, the customer is unable to boot from the original hard drive. What must be changed in order to boot from the original hard drive?
6.
Which step would you take first to determine if a third-party component is related to a reported problem?
7.
A PC card is still using power when not in use.What is done to prevent this?
8.
Which PC Card service must be started in the OS?
9.
A customer reports that they must reboot a system after it has been unattended.The technician notices that the monitor LED is flashing. What is the first thing the technician should do?
10.
After installing an external monitor on the mobile unit, the display is very distorted and has horizontal lines. However, the LCD display provides a clear picture.What is the first thing you would look at?