HP Selling HP Printing and Personal Systems Hardware Exam

1.

Which HP MFP feature should you highlight to a customer who is concerned about document scan misfeeds?

ColorLok Technology Automatic Duplex scanning Legal size scanning glass HP Even/Page

2.

Which serviceability benefit does the HP 800 series offer?

a replacement device within two days remote servicing support EasyAccess door a two-hour, onsite visit

3.

A customer tells you that they have dropped their Notebook and need a replacement, as their hard drive is not working anymore which feature should you turn into a benefit for the customer?

HP 3D DriveGuard HP DisplaySafe frame HPDuraFinish spill resistant keyboard

4.

If your customer is looking to remotely configure, monitor, restore, and customize BIOS. What should you recommend?

HP ProtectTools HP Device Manager HP Sure Start HP BiOSphere

5.

What is the customer benefit behind HP Wireless Direct printing?

Making a wireless encrypted connection directly to the printer does not require access to a corporate network. Store print jobs on your mobile device until the user is at the printer to ensure output can be collected immediately. Printing via an Ethernet cable connection avoids potential security risks associated with wireless networks. Connecting and printing via the cloud takes out the need for corporate networks.

6.

Why does HP routinely test over 300 different paper types from around the planet?

To find out what the Recommended Monthly Print Volume (RMPV) will be To rebrand them HP To ensure that no matter where the customer buys their paper from, their printer will perform as reliably as possible To check on the competition

7.

What is the advantage to the customer of HP pigmented OfficeJet inks with enhanced durability'?

Lower entry price A lower cost per page because cartridges last longer Reduced risk of smearing and fading No leakage from cartridges

8.

Which outcome can be achieved through proactive management of PCs and personal tablets?

a reduction in help-desk calls an ability to share files a reduction in security level an increase in knowledge of user location

9.

Which product offers customers pay-as-you-go mobile broadband'?

HP Page Lift HP Mobile Connect Wireless Hotspot HP Broadband

10.

If a customer is looking to print only mono pages, what should you recommend'?

an HP LaserJet printer an HP MFP flow device an HP DesignJet printer an HP OfficeJet Printer

HP Selling HP Printing and Personal Systems Hardware Exam

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HP Selling HP Printing and Personal Systems Hardware Exam

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