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Detail Form
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1.
What is included in the defective media retention service?
2.
What percentage of savings does HP Care Pack Services bring to customers compared to single out-of-warranty repairs?
3.
Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
4.
A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure the new devices are functioning and therefore are interested in repair services from the manufacturer. They have several offices and branch offices across the country. The customer would like to have one agreement that covers all of the fleet, independent of geography, offering the same service level. Which offer best meets this customer's needs?
5.
When is the best time to propose HP Contractual Services for hardware already covered with HP Next Business Day Onsite Care Pack Service?
6.
Which HP Care Pack Service response is sold most often?
7.
Which type of HP service sends a trained technician to the customer business for hardware repair?
8.
How should you counter this objection: "Services cost too much."
9.
For a customer that has HP Care Pack coverage, when is the service start date of HP Post Warranty Care Pack Services?
10.
Which service is part of data and hardware protection?