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Detail Form
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1.
What are two benefits of external outsourcing?
2.
What should the Help Desk consider when working with different customers?
3.
What should you use to define a Help Desks role in an organization?
4.
What contributes most to creative and effective problem solving?
5.
A customer could not get through to a support representative when calling the Help Desk in the morning. He had to call back later. Which metric captures this situation?