1.
Pam is gathering information to design a process. She will consider which of the following concepts?
2.

Business process improvement (BPI) focuses on continuous process improvement.
3.
Process improvement offers you an alternative approach for uncovering data about your process.
4.
Process mining is a tool that analyzes processes through event logs.
5.
The balanced scorecard enables everyone within the organization to be on the same page.
6.
A _________________ is a performance measurement technique that focuses on joining an organization's strategies to specific measures.
7.
Business activity monitoring software is usually designed to provide updates to upper management and operations managers.
8.
The purpose of ________________is to help you ensure your processes are operating at their most efficient level.
9.
Workflow engines require a significant amount of ________ and ________ to get underway?
10.
Workflow engines can complete processes without any human interaction.