Fundamentals of Applying IBM Tivoli Network and Service Assurance Solutions V1

Who can identify the network discovery and monitoring tools that are in use at a customer's site?

Applications hosted on the servers are going down very frequently in a customer's environment which is affecting their Service Level Agreement. What are the first two points of investigation?

If a customer utilizes outside consultants for staff support, when should these resources be included in the contact plan?

Which two groups within a customer's organization are most likely to be impacted by implementing Network and Service Assurance software?

A customer requires a Proof of Technology to be completed using IBM Tivoli Netcool Performance Manager with their production network. A customer team(s) responsible for which three areas must be included in the planning for this effort?

To assess the end user connectivity to the Tivoli platform, which activity should take place so that a report containing the customer's end user connectivity variables can be compiled?

A customer will deploy IBM Tivoli Network Manager (ITNM) and IBM Tivoli Netcool Configuration Manager (ITNCM). All resources within the topology database of ITNM need to be added to the ITNCM. This process should be as automated as possible. What is the best approach?

Given customer vendor information and stakeholder names, what kind of details are in the Stakeholders Contact List document?

If a customer is currently using IBM Tivoli Monitoring (ITM). how can they ensure the health of the IBM Tivoli Network Manager (ITNM) systems?

Which two factors cause an improvement to a customer's return on investment?