Exin Microsoft Operations Framework 4.0 Foundation Set 3

1.

Which Management Review (MR) provides a bridge between the Plan Phase and the Deliver Phase?

The Operational Health MR The Portfolio MR The Policy and Control MR The Service Alignment MR

2.

Is the Manage layer part of the MOF lifecycle approach?

No, only the phases are part of the lifecycle approach. Yes, the Lifecycle is composed of three phases and the manage layer.

3.

What do the goals of the Reliability SMF include?

Service maintainability is aligned to the business in a cost-effective manner. Service Continuity is aligned to the business in a cost-effective manner.

4.

Which statement of the IT service lifecycle is not correct?

It isolates risk to the Operate phase. It addresses the design and delivery of the IT service. It describes the life of an IT service. It represents planning and optimizing the IT service to align with the business strategy.

5.

How many Management Reviews are defined in the Manage layer?

None One Two Three

6.

What is the goal of the Change and Configuration SMF?

Ensure that business changes are aligned with organizational direction Decrease time to resolve problems from failed changes Reduction in incidents Create an environment where changes can be made with the least amount of risk and impact to theorganization

7.

The service desk is a component of which SMF?

Business/IT alignment SMF Customer Service SMF Policy SMF Service Monitoring and Control SMF

8.

Which is a correct statement about the Deliver Phase?

It creates an IT strategy to provide value to the business strategy. It is the foundational layer for MOF. It incorporates the best practices of the Microsoft Solutions Framework. It has four SMFs.

9.

One of the SMFs has the following goal: how to build and maintain an IT organization that is accountable, responsible, flexible, and scalable. Which SMF has this goal?

The Change and Configuration SMF The GRC SMF The Financial Management SMF The Team SMF

10.

What is a key Team SMF principle?

manage with a higher hierarchy separate Plan-Driven and Interrupt-Driven Work put the least expensive resources at the service desk discourage advocacy

Exin Microsoft Operations Framework 4.0 Foundation Set 3

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Exin Microsoft Operations Framework 4.0 Foundation Set 3

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