Exin Microsoft Operations Framework 4.0 Foundation Set 2

How IT resources will be used to meet goals and deliver business value ✘ a process that ensures individuals are aware of regulations, policies, and procedures that must be followedas a result of senior management decisions ✘ Who holds the authority to make decisions, determines accountability for actions and responsibility foroutcomes, and addresses how expected performance will be evaluated ✘ Possible adverse impacts on reaching goals and can arise from actions taken or not taken ✔

ensure that business oversight governs IT service lifecycle activity to promote business/IT alignment ✘ ensure that the investment in IT delivers expected business value at an acceptable level of risk ✘ provide guidance to Finance and Accounting groups to successfully audit services delivered by IT ✘ provide a common reference standard for any enterprise offering IT services to internal and externalcustomers ✔

All SMFs feed the Deliver Phase. ✘ The Customer Service SMF focuses on how to resolve complex problems. ✘ The SMFs are dependant on each other. ✘ The SMFs are sequential. ✔

Approve all changes to the project ✘ Deliver a clearly scoped project plan ✘ Deliver a functional specification ✘ Produce a master project schedule ✔

approve the vision/scope document ✘ organize the core project team ✘ write the vision/scope document ✘ write the project plan ✔

Documentation and Recording ✘ IT environment and configuration ✘ Management Reviews ✘ Policy retirement ✔

to assess, monitor and control risk ✘ to maintain configuration baselines ✘ to manage change ✘ to understand accountabilities ✔

How risks to achieving goals are being addressed. ✘ A prediction of the burden of control so that it can adjust appropriately for desired benefits during theoperational stage. ✘ An evaluation of external policy mandates as given by the Service Level Manager. ✘ Whether control environment is legal. ✔

Build phase, Deliver phase,Operate phase, Manage layer ✘ Manage Layer, Plan phase, Deploy phase, Operate phase ✘ Manage Layer, Plan phase, Deliver phase, Operate phase ✘ Plan phase, Develop phase, Operate phase, Manage phase ✔

deploy sites ✘ develop the solution ✘ prepare for development ✘ prepare for release ✔