Exin Microsoft Operations Framework 4.0 Foundation Set 1

Continuous monitoring ✘ Purge event logs ✘ Service monitoring requirements ✘ Static monitoring definition ✔

Yes ✘ No ✘

Yes ✘ No ✘

Customer Service ✘ Service Monitoring and Control ✘ Operations ✘ Problem Management ✔

Assess, monitor and control risk ✘ Define service requirements ✘ Ensure good service ✘ Maintain work instructions ✔

Approve the change ✘ Baseline the configuration ✘ Classify the Change ✘ Initiate the Change ✔

Operational Health review ✘ Policy & Control review ✘ Release Readiness review ✘ Service Alignment review ✔

An application of risk management that ensures IT's conformance with company-specific policies governmental regulations and laws ✘ A design that involves understanding the business requirements and defining the features that users needto do their job ✘ A plan that aligns an organization objectives into a cohesive approach to deliver services that supportbusiness strategy ✘ A state that occurs when the technical and business goals of the IT organization match the goals of theoverall business ✔

Customer Service Representative ✘ Incident Resolver ✘ Problem Analyst ✘ Problem Manager ✔

Business/IT Alignment SMF ✘ Financial Management SMF ✘ Policy Management SMF ✘ Reliability Management SMF ✔