Exin ITILA Foundation Set 8

The five ITIL volumes are concise ✘ It is not tied to any particular vendor platform ✘ It tells service providers exactly how to be successful ✘ It is designed to be used to manage projects ✔

A service object ✘ An incident ✘ A change ✘ A known error ✔

Budgeting and charging ✘ Accounting and charging ✘ Budgeting and accounting ✘ Costing and charging ✔

Management, control and prediction of the performance, utilization and capacity of individual elements of IT
technology ✘ Review of all capacity supplier agreements and underpinning contracts with supplier management ✘ Management, control and prediction of the end-to-end performance and capacity of the live, operational ITservices ✘ Future business requirements for IT services are quantified, designed, planned and implemented in a timelyfashion ✔