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Detail Form
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1.
Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could operate in
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could operate in
2.
Which one of the following do technology metrics measure?
3.
Which process includes business, service and component sub-processes?
4.
Which one of the following is NOT part of the service design stage of the service lifecycle?
5.
What is the result of carrying out an activity, following a process or delivering an IT service known as?