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Detail Form
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1.
The Service Catalogue Manager has responsibility for producing and maintaining the Service Catalogue. One of their responsibilities would be?
2.
The information that is passed to Service Transition to enable the implementation of a new service is called what?
3.
Which process contains the Business, Service and Component sub-processes?
4.
Which of the following should be considered when designing measurement systems, methods and metrics?:
1. The services
2. The architectures
3. The configuration items
4. The processes
5.
Service Design emphasizes the importance of the 'Four Ps'. Which of the following is a correct list of these 'Four Ps'?
6.
With which process is Problem Management likely to share categorization and impact coding systems?
7.
In which document would you expect to see an overview of actual service achievements against targets?
8.
Which of the following statements is CORRECT?
9.
Which part of ITIL provides guidance in adapting good practice for specific business environments and organizational strategies?
10.
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?