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Detail Form
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1.
Which of the following is NOT a part of the service design stage of the service lifecycle?
2.
Which of the following are Service Desk organizational structures?
1. Local Service Desk
2. Virtual Service Desk
3. IT Help Desk
4. Follow the Sun
3.
Which of the following is the responsibility of supplier management to negotiate and agree?
4.
Which of the following is NOT a valid objective of Request Fulfillment?
5.
Effective release and deployment management enables the service provider to add value to the business by?
6.
Which process is responsible for discussing reports with customers showing whether services have met their targets?
7.
Which of the following activities are carried out in the "Where do we want to be?" step of the continual service improvement (CSI) model / approach?
8.
Which of the following CANNOT be stored and managed by a tool?
9.
Which process is responsible for frequently occurring changes where risk and cost are low?
10.
Which of the following statements is CORRECT?
1. The only phase of the Service Management Lifecycle where value can be measured is Service Operation
2. All of the phases of the lifecycle are concerned with the value of IT services