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Detail Form
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1.
Which process or function is responsible for the Definitive Media Library and Definitive Spares?
2.
Which of the following are valid parts of the Service Portfolio?
1. Service Pipeline
2. Service Knowledge Management System (SKMS)
3. Service Catalogue
3.
Which of the following activities is NOT a part of the Deming Cycle?
4.
Which of these activities would commonly be performed by a Service Desk?
1. Logging details of incidents and service requests
2. Providing first-line investigation and diagnosis
3. Restoring services
4. Implementing all standard changes
5.
Which of the following activities is performed by application management?
6.
Which of the following is an example of capabilities?
7.
Which of the following models would be MOST useful in helping to define roles and responsibilities in an organization structure?
8.
Which of the following activities is be performed by access management?
9.
Which process is responsible for ensuring that appropriate testing of a service or application takes place?
10.
Which of the following are within the scope of service asset and configuration management?
1. Identification of configuration items (CIs)
2.Recording relationships between CIs
3. Recording and control of virtual Cis
4. Approving finance for the purchase of software to support service asset and configuration management