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Detail Form
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1.
Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?
2.
Which of the following are managed by facilities management?
1. Hardware within a data centre or computer room
2. Applications
3. Power and cooling equipment
4. Recovery sites
1. Hardware within a data centre or computer room
2. Applications
3. Power and cooling equipment
4. Recovery sites
3.
Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
4.
Which areas of service management can benefit from automation?
1. Design and modeling
2. Reporting
3. Pattern recognition and analysis
4. Detection and monitoring
1. Design and modeling
2. Reporting
3. Pattern recognition and analysis
4. Detection and monitoring
5.
Which one of the following is the BEST definition of reliability?