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Detail Form
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1.
What is the PRIMARY process for strategic communication with the service provider's customers?
2.
Which one of the following is NOT an aim of the change management process?
3.
What are customers of IT services who work in the same organization as the service provider known as?
4.
Access management is closely related to which other process?
5.
In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?