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Detail Form
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1.
Which of the following is NOT a recognized example of a service provider type within the ITIL framework?
2.
Which one of the following statements about incident reporting and logging is CORRECT?
3.
Which process is responsible for providing the rights to use an IT service?
4.
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?
5.
Which of the following areas would technology help to support during the service lifecycle?
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design