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Detail Form
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1.
When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found
1. At any time it would be useful to do so
2. After a workaround has been found
2.
What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?
3.
Which process is responsible for discussing reports with customers showing whether services have met their targets?
4.
What do customer perceptions and business outcomes help to define?
5.
Which of the following are basic concepts used in access management?
6.
Which of these statements about resources and capabilities is CORRECT?
7.
Within service design, what is the key output handed over to service transition?
8.
What should a service always deliver to customers?
9.
Which process is responsible for the availability, confidentiality and integrity of data?
10.
Availability management is directly responsible for the availability of which of the following?